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This position has closed. NAPA Genuine Parts Company removed this listing from their careers page on Oct 6, 2026. The interview prep below is still useful, and there are similar open roles at the bottom of this page.

Account Representative I

NAPA Genuine Parts Company · New Berlin, WI · Full time

Posted Sep 9, 2026 · We last checked this listing on Oct 5, 2026

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you took business away from a competitor. What did you do to earn it?

What they are checking: Converting competitors' business, the first thing the posting asks this role to do.

Tell me about a time you made a sales presentation. How did you prepare?

What they are checking: Presentation skills and preparation, since presentations are a stated duty.

How do you stay motivated making cold calls when most people say no?

What they are checking: Resilience in a role that relies on cold calling to grow the book of business.

What would you do

How would you build a list of new leads in the Appleton or New Berlin area?

What they are checking: Prospecting skills using networking, cold calling and research, as the posting describes.

A plant has a medium-sized account with us. How would you grow it into a large account?

What they are checking: Account growth thinking, like finding more product lines and more people to sell to.

You get called to a plant because a part isn't working. What do you do?

What they are checking: On-site troubleshooting and knowing when to bring in technical help.

How would you use a vendor's rep to help you win a sale?

What they are checking: Coordinating vendor resources, which the posting names as part of selling.

How do you keep a customer's expectations realistic about lead times?

What they are checking: Managing expectations honestly so the relationship survives a delay.

About the work

What do you know about power transmission, hydraulic and pneumatic products?

What they are checking: Baseline industrial product knowledge or how quickly they can learn it.

A customer asks for a quote on a complex part with specific requirements. How do you make sure the quote is right?

What they are checking: Gathering requirements carefully before quoting so the customer gets what they need.

Practice this interview out loud.

Offer builds a real interview for this exact role at NAPA Genuine Parts Company from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by NAPA Genuine Parts Company.

SUMMARY The Account Representative I is primarily responsible for building or expanding their book of business through converting competitors' business and expanding their assigned medium-sized accounts to become large accounts. This role fosters customer satisfaction by maintaining customer contact and managing customer expectations. JOB DUTIES • Increases revenue and profitability through generation of new business and further development of existing accounts. • Generates new leads by networking, cold calling, researching various directories and internet sites. • Routinely interacts face-to-face with customers to foster strong relationships and maintains satisfaction. • Understands complex requirements from customers for preparation of customized quoting. • Delivers effective sales presentations and ensures technical requirements are met. • Assists with on-site troubleshooting of customers' concerns. • Works with and coordinates vendor resources to build relationships and support sales. • Performs other duties as assigned. EDUCATION & EXPERIENCE Typically requires a bachelor's degree and zero (0) to two (2) years of experience or an equivalent combination. KNOWLEDGE, SKILLS, ABILITIES • Knowledge of industrial products: power transmission, hydraulic, pneumatic, and industrial products. • Excellent written and verbal communication skills. • A proficient understanding of key sales principles and best practices. • Ability to influence customers, while maintaining healthy relationships. • Ability to take initiative and work with limited direction. • Ability to multitask and manage time well. • Ability to use Microsoft Office. PHYSICAL DEMANDS Travel required. May be required to be on-call nights or weekends, depending on need. LICENSES & CERTIFICATIONS Valid driver's license required. All company vehicles are subject to continuous video monitoring. COMPANY INFORMATION Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.