Account Manager - Chicago

Job Summary As an Account Manager, you will play a crucial role in fostering strong relationships with key clients and driving sales within your assigned territory. You’ll work with a diverse range of customers, offering high-quality products that meet the toughest industry standards. A successful Account Manager is a professional salesperson who is self-motivated with a passion for building lasting relationships and a strategic sales drive. Principle Duties and Responsibilities Active selling • Builds and maintains strong relationships with existing clients and prospect new business opportunities in your territory. • Collaborates with clients to understand their specific needs and recommend the most suitable products for their projects. • Becomes the key customer contact, identifying needs, managing expectations and resolving issues through proactive communication • Delivers outstanding customer service by providing timely responses, resolving issues, and ensuring customer satisfaction. • Understands the market and keeps customers informed • Owns the customer relationship • Solicits sales opportunities with new and existing customers • Introduces new programs to customers • Closes on sale opportunities • Manages leads and customers in the Company’s CRM management system • Manages aged inventory and accounts receivable • Stays up-to-date with the latest product offerings, treatment technologies, and industry trends to position UFP as the go-to choice. • Works closely with the internal team to coordinate orders, deliveries, and resolve any product-related concerns. Strategic • Develops programs based off customer needs • Creates ongoing and growing business • Develops a plan for the business • Focuses on targets and updates through CRM management • Focuses on meeting business plans • Conducts Customer Business Reviews • Introduces New product expansion/market • Prepares various reports and correspondence as required • Performs other duties as required Training We will provide the necessary training for you to: • Generate sales based on company standards and expectations. • Negotiate with customers to grow sales. • Understand the importance of gross margin and the company’s collection process. Behavior We expect you will be: • Demonstrates a strong entrepreneurial spirit • Responsible and trustworthy to work under little supervision • Highly motivated and enthusiastic • Good interpersonal skills and a good communicator • Team player and goal oriented • Reliable and maintain good attendance • Professional and respectful • Able to pass a drug test ​ Qualifications Work Experience, Certifications and Education • Minimum 3 years of work experience in customer service. • Working experience in sales, preferably with product, industry, and market knowledge. • Ability to understand technical specifications of products and communicate their benefits effectively to customers. • Bachelor’s degree in business administration, marketing or related discipline or equivalent experience is preferred • Understanding of basic accounting and business concepts. • Proficiency in the use of the English language in reading, writing and speaking. Competencies • Achievement, motivation and perseverance • Composure and resiliency • Influence and persuasion • Initiating action • Negotiating • Relationship building Salary Pay Range: $75,000 annually dependent on experience* *pay range may be adjusted depending on cost of living Bonus/Incentive Pay : Annual performance bonus opportunity based on Company and specific business unit ROI and PBOP achievement criteria and individual job responsibility and performance. Benefits currently offered to our employees: • Medical insurance • Health savings account with company contribution • Dental insurance • Vision insurance • Basic and voluntary life insurance • Disability insurance • 401(k) plan with company match • Paid vacation and holidays • Stock purchase program with employee discount • Educational reimbursement • Wellness programs and challenges • Other supplemental benefits The Company is an Equal Opportunity Employer.