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Account Manager

Brown & Brown · Oakbrook Terrace, IL · $55,000–$65,000 a year · Full time

Posted Sep 24, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you found an error in client data or plan documents. How did you fix it and keep it from happening again?

What they are checking: Ownership of data integrity in the client database, which the whole account team relies on.

Describe your role in a claim audit or benchmarking project and what you learned from it.

What they are checking: Analytical experience with audits and benchmarking that support client strategy, not just service tasks.

Tell me about a recommendation you made to a client that changed their plan or strategy.

What they are checking: Whether they contribute analysis and ideas rather than only executing what they are told.

What would you do

You support several Account Executives' books at once. How do you decide what gets done first on a busy week?

What they are checking: Prioritizing across competing deadlines and communicating clearly when something will slip.

A client HR director emails asking why an employee's disability claim was denied. How do you handle it?

What they are checking: Responsiveness, research skill and staying accurate about coverage rather than guessing to calm the client.

How do you keep a project plan for an implementation on track when the carrier keeps missing dates?

What they are checking: Project management and polite persistence with carriers so the client's effective date is protected.

About the work

Walk me through how you would put together an RFP for a client's benefits renewal, from carrier outreach to the executive summary.

What they are checking: Hands-on knowledge of the marketing process and the ability to manage timelines across several carriers.

How do you compare two carrier proposals when the rates look similar but the plan designs differ?

What they are checking: Whether they can see past the premium to plan design, contract terms and value the client would actually get.

What do you look for when you review a certificate or contract against what the client was promised?

What they are checking: Attention to detail that catches carrier errors before they become employee claim problems.

How do you keep internal client documentation clear enough that a teammate could pick up your work tomorrow?

What they are checking: Documentation habits that keep service consistent in a team-based book of business.

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The full job description

As published by Brown & Brown.

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Bridge Specialty Group is seeking an Account Manager to join our growing team in Oakbrook Terrace, IL ! The Account Manager quotes renewal business in a timely , efficient, professional, and accurate manner, all the while responsible for growing revenues. This position interacts with company and retail agent personnel in a diplomatic and knowledgeable manner in order to establish positive relationships, increase revenues, and retain policies upon expiration . In concert with other renewal business underwriters, is responsible for production and profitability results of the renewal business segment of the commercial department. How You Will Contribute: • Process renewal property casualty business in a timely and efficient manner to grow revenues and maintain retention and profitability . • Examines such documents as application forms, inspection reports, insurance maps, and medical reports to determine degree of risk from such factors as applicant financial standing, age, occupation, accident experience, and value and condition of property. Requests additional information, if necessary, and accepts or rejects risks in conformance with company guidelines . • Underwrites renewal business by reviewing insured’s files , producing agency experience, nature and frequency of losses and prior carrier loss experience . • Ensure that all required information is obtained, proper applications are completed, quotes and binders are confirmed in writing, policies are issued promptly and accurately, state filings (where applicable) are made, and taxes paid in accordance with appropriate state laws . • Review, analyze and underwrite risks submitted by Producers, rate submissions for premium and terms, analyze exposures for quotes and renewal business, issue written indications, quotes and binders; use inspection companies to obtain further information, quote rates, or explain company underwriting policies . • Markets and meets with retail agency customers to develop business and cultivate relationships to grow a book of business. Foster and improve relationships with other departments, producers, companies, and competitors . • Understand and extend Company facilities, utilizing binding authorities or brokering risks when required to successfully negotiate a placement; be responsible for your underwriting results . • Service and perpetuate existing businesses and have a keen awareness of priorities . • Assist in the training of other personnel as directed, not limited to instructing and training processors and assistants, review indications, quotes, binders, submissions, and policies for completeness and accuracy. Licenses and Certifications: • Active Property Casualty License or successfully complete Property Casualty licensing requirements within 90-days of hire-date (preferred) . Skills & Experience to Be Successful: • Bachelor’s Degree (B.A) from four-year college or university or equivalent industry experience. (preferred) • Minimum education required High School Diploma or GED . • Proficient with MS Office Suite . • Exceptional telephone demeanor . • Ability to maintain a high level of confidentiality . • 2 – 3 years' experience in a similar position (preferred) . About Us: Bridge Specialty Group creates a seamless way to connect the varying needs of our retail partners with the market clout and talents of our wholesale entities. Our more than 25 niche-focused brands reflect our deep experience and specialization in construction, general casualty, environmental liability, professional liability, health care, public entity, workers’ comp, property and personal lines. With more than 50 locations and more than 2,000 team members throughout the United States and Europe, Bridge has access to more than 200 standard and excess & surplus lines carriers that support our $7+ billion premium book . Our focus is on bringing the power of collective size and specialty to the wholesale brokerage marketplace. Bridge Specialty Group – aligning risk with greater reach. Pay Range $55,000 - $65,000 Annual The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role. Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including: • Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance • Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement • Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services • Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. Recruiting Vendor Disclosure Statement Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page. The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.

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