Security Officer Sjs jobs in Springfield, IL

A visitor in the emergency department is yelling at staff and getting closer to the nurses' station. Walk me through what you do.

What they are checking: Whether they lead with verbal de-escalation and presence before force, which is the core of hospital security.

Tell me about a time you calmed down someone who was angry or upset without having to put hands on them.

What they are checking: Whether they have real de-escalation experience and stay calm and respectful under pressure.

You're working nights. How do you approach a patrol of the hospital so it isn't just walking the same loop?

What they are checking: Whether they patrol with purpose, checking doors, vulnerable areas and timing instead of going through the motions.

An alarm goes off in one area while you're already dealing with an issue somewhere else. What do you do?

What they are checking: Whether they can prioritize, call for help and communicate when two demands hit at once.

Security is often the first person a patient or visitor meets. How do you balance being friendly with enforcing rules?

What they are checking: Whether they can be courteous and welcoming without being a pushover, as the posting asks.

A nurse asks you to help hold down a confused patient who is pulling at their lines. How do you handle it?

What they are checking: Whether they understand that clinical staff direct patient restraint and security's role has limits and follows policy.

How do you write up an incident report so it holds up if someone reviews it later?

What they are checking: Whether they record objective facts, times and witnesses rather than opinions, since reports may be used legally.

What did your law enforcement, military or security background teach you that will carry over to a hospital?

What they are checking: Whether they can translate past experience to a healthcare setting where the goal is care, not arrest.