Sales Associate jobs in Skokie, IL

Tell me about a time you built a relationship with a customer that brought them back again.

What they are checking: Real clienteling instinct, since repeat clients are how associates meet personal sales goals at Coach.

A client walks in and says she's just browsing. How do you start a conversation that feels natural, not pushy?

What they are checking: Whether they can open a luxury service interaction warmly without pressure, which drives the Coach experience.

How would you use a clienteling tool or social selling, like a short-form video, to bring a client back into the store?

What they are checking: Comfort with the digital tools Coach expects associates to use to stay connected with clients.

A client is buying a bag. How would you suggest something more without it feeling like a sales pitch?

What they are checking: Ability to cross-sell by solving the client's needs, not by pushing add-ons.

Pick a Coach bag you know and sell it to me.

What they are checking: Whether they have learned the product and can talk about craftsmanship and style in a way that connects.

Tell me about a time you missed a sales goal. What did you do next?

What they are checking: How they respond to performance pressure and whether they adjust their approach rather than make excuses.

The store is packed, you have a client in the middle of a purchase, and someone else is waiting. How do you handle it?

What they are checking: Ability to acknowledge waiting clients and juggle service without making anyone feel ignored.

A client wants to return a bag that's clearly been used. How do you handle the conversation?

What they are checking: Whether they follow policy while keeping the client's dignity and the relationship intact.