Sales Associate Louis Mall jobs in Louis Joliet Mall, IL

Why do you want to work at our store at Louis Joliet Mall in Joliet?

What they are checking: Whether they have thought about this store and its shoppers, rather than applying to any open job nearby.

A parent walks in with two tired kids and looks rushed. How do you greet them and figure out what they need?

What they are checking: Whether they read the customer and adjust their level of help instead of reciting the same greeting to everyone.

At the register, how would you bring up the PLACE Card without slowing down the line or sounding pushy?

What they are checking: Whether they can share a program's benefit naturally and quickly, which is part of every transaction here.

A customer needs a size that's out of stock on the floor. What do you do?

What they are checking: Whether they look for solutions like the backroom, another size or ordering instead of just saying no.

You're refolding a table and a customer nearby looks lost. What do you do?

What they are checking: Whether they put customers ahead of tasks, which the posting names as the first priority on the floor.

Tell me about a time you dealt with an unhappy customer. What did you say and how did it end?

What they are checking: Whether they stay calm and use sound judgment to fix a concern rather than arguing or passing it off.

A grandparent is shopping for a gift and isn't sure about sizes. How would you help them?

What they are checking: Whether they use product knowledge to guide a confused shopper and explain value, not just point to a rack.

Tell me about a time you worked toward a goal someone else set for you. How did you do?

What they are checking: Whether they take store goals seriously and do something about them instead of treating numbers as a manager's problem.