Retail Parts Pro jobs in Chicago, IL

A customer walks in and says their car cranks but won't start. What questions do you ask before you point them to a part?

What they are checking: Whether they diagnose before selling, since a wrong part means a return, a lost sale and an annoyed customer.

Walk me through how you'd test a battery at the counter and what you'd tell a customer whose battery tests fine but their car still won't start.

What they are checking: Whether they understand the starting and charging system well enough to look past the battery to the alternator or connections.

The part a customer needs isn't on the shelf. How do you decide between a special order, FDO, or a second source?

What they are checking: Whether they can weigh speed, cost and certainty to keep a sale instead of sending the customer down the street.

Tell me about a time you helped a customer with a repair project they weren't sure they could do themselves.

What they are checking: Whether they can coach a do-it-yourselfer honestly, including telling them when a job needs a shop.

You're the key holder closing the store tonight and one team member keeps disappearing from their tasks. What do you do?

What they are checking: Whether they can direct peers with authority and still get the store closed safely and on time.

How do you work toward a personal sales goal without pushing products the customer doesn't need?

What they are checking: Whether they sell by matching needs, which builds repeat DIY customers instead of returns and complaints.

A customer brings back a part they say is defective, but it looks like it was installed wrong. How do you handle it?

What they are checking: Whether they can protect the store's policy while keeping the customer's trust and dignity intact.

Tell me about a time you had three customers waiting and the phone ringing. How did you handle it?

What they are checking: Whether they stay calm and fair under a rush, which is a normal evening or weekend at a parts counter.