Roles › Patient Service Representative
Summit, WI
Patient Service Representative jobs in Summit, WI
3 open roles from 1 employer. Checked Oct 6, 2026.
What these openings look like
All 3 are at Advocate Health. Every one publishes a pay range, and they run $19.80 to $31.20 an hour. They are a mix of full time and part time. The most recent went up on Sep 18, 2026.
Every listing links to the employer's own application. Nothing is posted here on their behalf, and nothing is reposted from anywhere else.
Open roles
What it pays here
Only some employers publish a range. These are the ones that did, as written in their own postings:
- $19.80–$29.70 an hour
- $20.80–$31.20 an hour
What they ask patient service representative candidates here
Drawn from the 3 open postings on this page. The ones that come up across several employers are near the top.
A patient calls asking about a bill they don't understand and gets frustrated on the phone. Walk me through how you'd handle that call.
What they are checking: communication skills specific to billing questions, which is one of the three named duties
Tell me about a time you had to deal with an angry or upset patient at the front desk. What happened and how did you handle it?
What they are checking: whether the candidate can stay calm and professional with difficult people, which the posting flags as a core requirement
Walk me through how you'd check in a patient who arrives for an appointment, from the moment they walk up to the desk to when they sit down in the waiting room.
What they are checking: basic understanding of front-desk workflow and whether they think in terms of steps and accuracy
A patient tells you their insurance changed but they don't have the new card with them. What do you do?
What they are checking: judgment on collecting and verifying billing information without shutting the patient down or guessing
How do you go about collecting a copay from a patient who says they can't pay today?
What they are checking: comfort with the money-collection part of the job and ability to hold a boundary while staying respectful
Describe a day when you had patients checking in, phones ringing, and a provider asking for something, all at the same time. How did you decide what to handle first?
What they are checking: ability to prioritize and function in a high-volume, multitask environment as described in the posting
Tell me about a time you caught a mistake in a patient's information, like a wrong address or insurance detail, before it caused a problem.
What they are checking: attention to detail and ownership of data accuracy in the patient accounting system
What experience do you have entering information into a scheduling or patient accounting system, and how did you make sure it was accurate?
What they are checking: actual hands-on comfort with the software side of the job, not just general computer skills
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