Roles › Patient Service Representative
Park Ridge, IL
Patient Service Representative jobs in Park Ridge, IL
4 open roles from 1 employer. Checked Oct 6, 2026.
What these openings look like
All 4 are at Advocate Health. Every one publishes a pay range, and they run $20.80 to $32.80 an hour. Every posting is part time. The most recent went up on Sep 15, 2026.
Every listing links to the employer's own application. Nothing is posted here on their behalf, and nothing is reposted from anywhere else.
Open roles
What it pays here
Only some employers publish a range. These are the ones that did, as written in their own postings:
- $20.80–$31.20 an hour
- $21.85–$32.80 an hour
What they ask patient service representative candidates here
Drawn from the 4 open postings on this page. The ones that come up across several employers are near the top.
A patient tells you they can't afford their co-pay right now. What do you say and do next?
What they are checking: knowledge of when to collect payment versus refer to Financial Advocates, and comfort discussing money with patients
How would you explain the difference between Medicare, Medicaid, and a commercial insurance plan to a patient who is confused about their coverage?
What they are checking: baseline insurance literacy needed to have accurate conversations with patients
How do you keep patient information confidential when you're working at a front desk where other patients can see and hear you?
What they are checking: practical understanding of HIPAA in a real physical environment, not just textbook knowledge
Tell me about a time you had to register or check in a patient who was upset or in a lot of pain. What did you do?
What they are checking: whether the candidate can stay calm and keep accuracy up when a patient is stressed, since this is an ED registration role
Walk me through how you would verify a patient's identity and insurance information at check-in, and what you do if something does not match
What they are checking: understanding of the identity-verification and duplicate medical record prevention process described in the job
What do you know about EMTALA and why it matters for how you handle someone who walks into the ED without insurance?
What they are checking: basic regulatory knowledge specific to emergency department registration
Have you worked in EPIC or a similar electronic health record system before? What did you use it for?
What they are checking: actual hands-on familiarity with the specific EHR system this role requires
Describe a time you had to explain something confusing, like an insurance form or a bill, to someone who was frustrated or didn't understand it
What they are checking: ability to translate technical or financial information into plain language under emotional pressure
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