Patient Service Representative jobs in Park Ridge, IL

Have you worked in EPIC or a similar electronic health record system before? What did you use it for?

actual hands-on familiarity with the specific EHR system this role requires

Walk me through how you would check in a patient who says their insurance card is expired and they don't have a new one yet.

whether the candidate knows registration protocol and can problem-solve without stopping patient flow

How would you explain the difference between Medicare, Medicaid, and a commercial insurance plan to a patient who's confused about their coverage?

basic insurance literacy and ability to translate it into plain language for patients

A patient tells you they can't pay their co-pay today. What do you say and do next?

knowledge of financial policy, when to escalate to a Financial Advocate, and tact under pressure

How do you keep patient information confidential when you're working at a front desk where other patients can see and hear you?

practical understanding of HIPAA in a real physical environment, not just textbook knowledge

A patient tells you they can't afford their co-pay right now. What do you say and do next?

knowledge of when to collect payment versus refer to Financial Advocates, and comfort discussing money with patients

What's your experience with EPIC or similar electronic health record systems, and how comfortable are you learning new registration or scheduling software quickly?

technical readiness for the specific systems used and adaptability to Advocate's tools

Tell me about a time you had to collect a co-pay or explain a balance to someone who was upset about it.

comfort with financial conversations and de-escalation skills under stress