Medical Equipment and Supply Specialist jobs in Madison, WI

Walk me through how you would process an order for a home oxygen setup, from the referral to delivery.

What they are checking: Whether they understand the full workflow of documentation, insurance checks and follow-through.

How do you compare a patient's medical documentation against insurance coverage criteria?

What they are checking: Whether they can read clinical notes and spot what's missing before a claim gets denied.

A provider's office keeps forgetting to send a needed form, and the patient is waiting. What do you do?

What they are checking: Whether they follow up persistently and professionally without letting the order stall.

Tell me about a time you had to tell someone that insurance wouldn't cover something they needed.

What they are checking: Whether they can deliver bad news kindly and offer real options instead of just saying no.

This role is mostly on the phone with patients, caregivers, providers and payers. How do you keep track of all those conversations?

What they are checking: Whether they have a reliable system for notes and follow-ups so nothing slips through.

This is a work-from-home position. How do you stay focused and productive working remotely?

What they are checking: Whether they have the self-discipline and setup to work well from home all day.

You have twenty open orders and three are urgent. How do you decide what to work on first?

What they are checking: Whether they prioritize patient need and deadlines and keep many orders moving at once.

What do you know about Medicare rules for durable medical equipment?

What they are checking: Whether they understand that equipment orders must meet specific coverage rules to be paid.