Naperville, IL
Key Account Manager jobs in Naperville, IL
3 open roles from 1 employer. Checked Oct 6, 2026.
What these openings look like
All 3 are at RXO. Every one publishes a pay range, and they run $45,000 to $55,000 a year. Every posting is full time. The most recent went up on Sep 21, 2026.
Every listing links to the employer's own application. Nothing is posted here on their behalf, and nothing is reposted from anywhere else.
Open roles
What it pays here
Only some employers publish a range. These are the ones that did, as written in their own postings:
- $50,000–$55,000 a year
- $45,000–$50,000 a year
What they ask key account manager candidates here
Drawn from the 3 open postings on this page. The ones that come up across several employers are near the top.
One of your top shippers calls upset because a load delivered late and their customer is angry. How do you handle the call and what comes after?
What they are checking: Whether they can own a service failure, calm the client and follow up with a real fix that protects the account.
How would you grow business with an account that already gives us a few lanes each week?
What they are checking: Whether they think about learning the client's full freight picture and earning more lanes through service, not just asking.
Tell me about a time you negotiated a price where both sides needed to walk away happy.
What they are checking: Whether they can balance the customer's rate against carrier cost and our margin without damaging the relationship.
A customer needs a load that requires specialized equipment on short notice. How do you work with the team to make that happen?
What they are checking: Whether they collaborate with carrier reps and set honest expectations about cost and timing instead of overpromising.
What do you know about how a freight brokerage like RXO makes money between shippers and carriers?
What they are checking: Whether they understand margin as the gap between what the shipper pays and the carrier costs, and why both matter.
How do you keep tracking systems updated through a busy day when you're also on the phone constantly?
What they are checking: Whether they have habits for real-time data entry, since sales and volume metrics depend on accurate records.
A client asks you to lower rates across the board or they'll move freight to a competitor. What do you do?
What they are checking: Whether they can hold value, find what the client really needs and avoid giving away margin out of panic.
Tell me about a relationship with a customer or client that you built over time. What kept them coming back?
What they are checking: Whether they understand that a core book of business comes from consistent follow-through, not one-off wins.
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