Guest Advocate jobs in Chicago, IL

A guest is in a hurry, the line is long, and they're visibly frustrated by the time they reach your register. How do you handle the next two minutes?

What they are checking: Whether they can stay warm and quick under pressure instead of getting flustered or defensive.

Part of this role is loyalty enrollment, signing guests up for Target Circle at the checklane. How would you bring it up without sounding pushy?

What they are checking: Whether they can explain a real benefit in one easy sentence, since sign-ups are tracked at the front of store.

A guest says no to signing up and seems a little annoyed you asked. What do you do?

What they are checking: Whether they can take a no gracefully and keep the interaction pleasant, which matters more than any single sign-up.

Tell me about a time you resolved a complaint for a customer. What did you actually do to fix it?

What they are checking: Whether they solve problems themselves and know when to call a leader, which the posting calls problem solving and decision making.

You might work Guest Services, Drive Up, Order Pickup, or the checklanes. If a Drive Up guest says their order is missing an item, how would you handle it?

What they are checking: Whether they understand digital services and can own the fix rather than sending the guest somewhere else.

As a Front of Store Attendant you'd gather carts in all kinds of weather and keep the entrance clean. How do you feel about outdoor work through a Wisconsin winter?

What they are checking: Whether they have honestly thought about the physical side of the job before accepting it.

When the front end is slow, what would you do with your time?

What they are checking: Whether they see cleanliness and restocking as part of the job, not something to do only when told.

A guest tries to return something without a receipt and gets upset when you explain the policy. How do you respond?

What they are checking: Whether they can hold to a policy kindly and bring in a leader without letting the guest feel brushed off.