Guest Advocate General Merchandise Inbound jobs in Chicago, IL

This is a small format store, so you'd run the register, stock shelves, and fix pricing, sometimes in the same hour. How do you feel about switching tasks that often?

What they are checking: Whether they are comfortable being proficient in every area of the store, which small formats depend on.

You're stocking when the line at the register starts to grow and no one else is up front. What do you do?

What they are checking: Whether they read the store and move to where the guest needs them without being told.

Small stores have tight space in the backroom. How would you keep stock organized so you can find things quickly?

What they are checking: Whether they understand inventory management in a small space, where clutter quickly slows everything down.

The posting talks about customizing each guest experience and anticipating needs. Give me an example of anticipating what someone needed before they asked.

What they are checking: Whether they notice small cues and act on them, which makes service feel personal in a small store.

Small format stores often sit in busy urban areas or near campuses. How would you handle a guest who is rude or causing a scene?

What they are checking: Whether they can stay calm, keep themselves safe, and call a leader rather than escalating.

You find several items with shelf tags that don't match the price on a promotional sign. What do you do?

What they are checking: Whether they take price accuracy and promotions seriously, since a wrong sign costs trust at checkout.

Tell me about a time you worked with a very small team where everyone had to cover for each other.

What they are checking: Whether they step up when the crew is thin, which is normal in smaller stores.

How would you lift and stock heavier items on high shelves safely in a tight space?

What they are checking: Whether they think about safety even when space is cramped and there's pressure to work fast.