Guest Advocate General Merchandise Fulfillment jobs in Madison, WI

This is a seasonal role, and the holiday season is our busiest time of year. What do you expect the store to feel like in December, and how will you handle it?

What they are checking: Whether they have realistic expectations about pace and crowds, so they don't quit when it gets hard.

Seasonal hires might work as a Guest Advocate, in General Merchandise, Fulfillment, Food and Beverage, Style, Tech or Inbound. Which areas suit you best and why?

What they are checking: Whether they know their own strengths well enough to be placed where they will succeed quickly.

You'll get a short training period before the rush. How do you learn a new job fast when there isn't much time?

What they are checking: Whether they take initiative in learning, since seasonal team members must be productive almost right away.

During the holidays the checklanes get long and guests get short-tempered. Tell me how you'd keep your cool when someone is rude to you.

What they are checking: Whether they can absorb frustration without taking it personally, which keeps the front end calm.

In Fulfillment you'd pick, pack and prep online orders on a timer. What would you do if you couldn't find an item a guest ordered?

What they are checking: Whether they follow the process for missing items instead of skipping it or guessing, since the guest is waiting.

In Inbound you'd be unloading trucks and getting product to the floor. How do you stay safe when lifting and moving heavy boxes?

What they are checking: Whether they know basic safe lifting and take safety seriously when the pace picks up.

Holiday shifts can include nights, weekends and the days right around Thanksgiving. What does your availability look like?

What they are checking: Whether they can actually cover the shifts the season needs, which is the main reason seasonal roles exist.

Tell me about a time you worked somewhere really busy and still got your work done well.

What they are checking: Whether they keep quality up under volume instead of cutting corners when things get hectic.