Food and Beverage Starbucks jobs in Chicago, IL

A guest at Starbucks orders a drink you've never made. How do you handle it?

What they are checking: Whether they use recipe resources or ask a teammate rather than guessing and serving something wrong.

What would you do to keep the Starbucks counter and equipment clean during a busy stretch?

What they are checking: Whether they clean as they go instead of letting the station fall apart during a rush.

In Food and Beverage, how would you decide which items to pull for freshness and which to keep on the shelf?

What they are checking: Whether they read dates, check quality, and follow the store's freshness standards consistently.

A guest says the drink you handed them tastes wrong. What do you say and do?

What they are checking: Whether they fix it quickly and graciously, since recovering a guest matters more than the cost of a drink.

Tell me about a time you had to remember a lot of details at once, like orders or steps.

What they are checking: Whether they can handle the memory load of drink builds and modifications without slowing down.

You're working the floor in grocery and Starbucks suddenly gets a line. What would you do?

What they are checking: Whether they see themselves as one Food and Beverage team and move to where guests are waiting.

How would you handle a delivery of frozen and refrigerated product when you're also short on time?

What they are checking: Whether they prioritize cold product first, which protects food safety and reduces waste.

Tell me about a time a customer was unhappy and you turned the experience around.

What they are checking: Whether they can recover a guest experience with warmth instead of getting defensive.