Commercial Parts Pro jobs in Chicago, IL

A shop calls needing a part you don't have on the shelf, and they need the car out today. Walk me through every place you'd look before you tell them no.

What they are checking: Whether they actually know the sourcing ladder of special order, FDO and second source, because a commercial customer remembers the one time you said no.

Tell me about a time you kept a business customer who was ready to take their account somewhere else.

What they are checking: Whether they treat retention as real work, since this role is measured on keeping and growing commercial accounts, not one-time sales.

You have three delivery orders ready, one driver in the store, and a shop calling to ask where its parts are. How do you decide what goes out first?

What they are checking: Whether they can dispatch drivers with a plan, weighing distance, urgency and account value instead of going in the order tickets printed.

If you started at our South Milwaukee store, how would you spend your first month learning who the commercial customers are and what they need?

What they are checking: Whether they have a plan to learn the local accounts quickly, because the relationships are the job and they take time to earn.

What would you look at to decide whether we need a second driver on the schedule during certain hours?

What they are checking: Whether they can think about driver coverage using order volume and delivery times, which is a call they make with the GM.

A technician tells you the car is cranking but not starting, and he wants a fuel pump. What would you ask him before you pull one?

What they are checking: Whether they have the system knowledge to catch a likely misdiagnosis, which saves the shop a comeback and saves the store a return.

A long-time commercial account is sixty days past due on its credit account, and the owner just called in a big order. What do you do?

What they are checking: Whether they can protect the store's money on a credit account without burning a relationship that took years to build.

Walk me through how you'd go about finding a reliable second source supplier in this area, and how you'd keep that relationship useful.

What they are checking: Whether they see second sourcing as a network they build ahead of time instead of a scramble when a part is out.