Vice President, Member Enrollment & Billing
Posted Sep 4, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about a process improvement you led that made enrollment or billing more accurate.
What they are checking: Whether they have measurably improved an operation rather than only kept it running.
Describe how you have developed a leader on your team who later took on a bigger role.
What they are checking: Whether they invest in people and build bench strength in a large operation.
Tell me about a time you had to manage a budget cut without hurting service.
What they are checking: Whether they can make hard tradeoffs and protect the most important work.
How do you stay current on healthcare regulations that affect enrollment and billing?
What they are checking: Whether they have a real habit of tracking regulatory change before it becomes a compliance issue.
What would you do
An audit finds members were billed incorrectly for several months. Walk me through what you do.
What they are checking: Whether they fix the root cause, make members whole and handle regulators openly.
Open enrollment volume doubles and your team falls behind. How do you protect accuracy while catching up?
What they are checking: Whether they can scale up under pressure without trading accuracy for speed.
How do you keep member satisfaction high when the work is mostly behind the scenes?
What they are checking: Whether they connect back-office accuracy to what members feel, like correct ID cards and bills.
About the work
How would you organize enrollment and billing operations across multiple regions while keeping each one compliant with its own rules?
What they are checking: Whether they can balance standard processes with the state and federal differences that health plans face.
Which KPIs would you watch daily, weekly and monthly for enrollment and billing?
What they are checking: Whether they know the measures that catch problems early, like enrollment turnaround, error rates and premium reconciliation.
How do you work with finance to make sure billing and premium revenue line up?
What they are checking: Whether they understand reconciliation between enrollment records, invoices and payments received.
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Practice this out loudThe full job description
As published by Centene.