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U-Box Customer Care Representative (CDL)

U-Haul · Alsip, IL · $18.00–$24.00 an hour · Full time

Posted Sep 8, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about your CDL experience and the kinds of vehicles you've driven for local delivery.

What they are checking: Whether they have the license and safe local driving habits this delivery role depends on.

Tell me about a time you gave courteous service to a customer who was frustrated.

What they are checking: Whether they stay friendly and patient, since drivers are the face of U-Haul at the customer's door.

Tell me about a time you worked independently and still followed every rule.

What they are checking: Whether they can be trusted on the road alone without cutting corners.

What would you do

You arrive at a customer's home and there isn't enough room to drop the container where they asked. What do you do?

What they are checking: Whether they solve the problem with the customer politely without risking property or safety.

You're running late for a delivery window. How do you handle it?

What they are checking: Whether they communicate early with the customer and dispatch instead of rushing or staying silent.

A customer asks you to help carry their furniture into the container. What do you say?

What they are checking: Whether they stay polite while keeping to their job duties and company rules.

About the work

How would you safely load and secure a U-Box container for delivery?

What they are checking: Whether they think about weight, straps and equipment so the container and the road stay safe.

Walk me through your pre-trip inspection.

What they are checking: Whether they inspect their truck every time and refuse to drive unsafe equipment.

How do you back a truck into a tight residential driveway safely?

What they are checking: Whether they use spotters, mirrors and patience instead of taking chances near homes and people.

How do you keep delivery paperwork and container records accurate?

What they are checking: Whether they track containers carefully, since lost or mixed-up containers hold someone's belongings.

Practice this interview out loud.

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The full job description

As published by U-Haul.

United States This position is not eligible for employer sponsorship. Applicants must be legally authorized to work and must not require employer sponsorship. Compensation Range: $18.00 to $24.00 Hourly Location: 11855 S Cicero Ave, Alsip, Illinois 60803 United States of America Have you ever wished the open road could be your office? If so, then consider becoming U-Haul Company’s newest U-Box Customer Care Representative (CCR; local delivery driver). As a CCR, you will be responsible for U-Box containers and ensuring that customers are provided with friendly and courteous service. Experience a rewarding job and a caring company culture with U-Haul. U-Haul Offers: • Career stability • Opportunities for advancement • Mindset App Reimbursement • Gym Reimbursement Program • Health insurance & Prescription plans, if eligible • Paid holidays, vacation, and sick days, if eligible • Life insurance • MetLaw Legal program • MetLife auto and home insurance • Discounts on Apple products, Dell computers, cell phone plans, hotels, and more • 401(k) Savings Plan • Employee Stock Ownership Plan (ESOP) • 24-hour physician available for kids • Dental & Vision Plans • Business travel insurance • You Matter EAP • LifeLock Identity Theft Protection • Critical Illness/Group Accident Insurance • Dave Ramsey’s SmartDollar Program U-Box Customer Care Driver Responsibilities: • Operate a flatbed truck (training provided). • Operate an 8000-lb propane forklift or a truck-mounted forklift (training provided). • Load and unload storage containers for delivery. • Transport storage containers to and from specified destinations, e.g., customers’ homes and businesses – local routes only. • Participate in ongoing continuous U-Haul education through U-Haul University. Minimum Requirements: • Clean motor vehicle driving record • High school diploma or equivalent • Department of Transportation certification • Commercial driver’s license (CDL) • Must be 18 or older Work Environment: The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts, machines, fumes or chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields. Physical Demands: The work requires some physical exertion, such as long periods both indoors and outdoors while remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted. U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

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