Triage Registed Nurse - Evanston Health Center
Posted Oct 2, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about a time you had to give a patient a test result they didn't want to hear.
What they are checking: Whether they can share results within their role with care and clear next steps.
How do you work with the practice manager and several physicians who each like things done differently?
What they are checking: Whether they can adapt to different provider preferences while keeping consistent standards.
What did your office or hospital experience teach you that prepares you for ambulatory triage?
What they are checking: Whether they see how their past nursing experience transfers to assessing patients they cannot see.
What would you do
A patient calls saying they've had chest tightness since this morning but feel okay now. How do you handle that call?
What they are checking: Whether they recognize red flags over the phone and direct the patient to emergency care without delay.
How do you handle a medication refill request when the patient is overdue for a follow-up visit?
What they are checking: Whether they balance patient safety with practice policy and work with the physician on the right call.
A patient is frustrated that they can't get an appointment for three weeks. What do you do?
What they are checking: Whether they assess clinical need, look for options, and keep the patient's trust.
About the work
How do you decide whether a phone call needs a same-day visit, an urgent care visit, the ED, or home care advice?
What they are checking: Whether they use structured triage protocols and sound judgment instead of guessing.
You get dozens of NorthShore Connect messages a day. How do you sort and respond to them?
What they are checking: Whether they can prioritize patient portal messages so urgent ones are not buried.
What is a prior authorization, and how do you keep one from delaying a patient's care?
What they are checking: Whether they understand the insurance process and follow through until it is resolved.
How do you document a phone triage call in Epic so another nurse or the physician understands what happened?
What they are checking: Whether their documentation is complete and clear, which protects the patient and the practice.
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Practice this out loudThe full job description
As published by Endeavor Health.