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Transportation Manager

Werner Enterprises · Naperville, IL · $59,935–$79,914 a year · Full time

Posted Sep 22, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you built a good working relationship with someone who was difficult.

What they are checking: Whether they can handle tough personalities, common in driver relationships.

How do you work with billing, payroll and maintenance teams to solve a driver's problem?

What they are checking: Whether they coordinate across departments rather than passing the driver around.

Tell me about a time you managed many urgent requests at once.

What they are checking: Whether they can prioritize under pressure in a fast-paced operations role.

What would you do

A driver calls upset that they won't make it home for a family event. How do you handle it?

What they are checking: Whether they listen, look for options and keep the driver's trust, which drives retention.

A driver has a breakdown far from the terminal. What do you do?

What they are checking: Whether they coordinate maintenance, customer updates and driver safety calmly.

How would you address a driver who keeps getting logging violations?

What they are checking: Whether they work with safety and coach the driver rather than ignoring compliance issues.

How would you keep the board full of drivers when several leave at once?

What they are checking: Whether they work with managers, recruiting and planning to cover freight without burning out the remaining drivers.

What does good customer service look like on a dedicated account?

What they are checking: Whether they understand that reliable, on-time service builds value for both the customer and Werner.

About the work

How would you plan loads to match driver hours, home time and customer needs?

What they are checking: Whether they can balance hours of service, lanes and preferences in daily planning.

What do you know about driver telematics and how they help you manage a fleet?

What they are checking: Whether they can use ELD and tracking data to plan and communicate effectively.

Practice this interview out loud.

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The full job description

As published by Werner Enterprises.

Responsibilities: • Build and maintain driver relationships through understanding and meeting driver needs. These needs include, but are not limited to home time, payroll, utility, equipment breakdowns, logging violations, equipment issues, etc. This is done using our operating systems, customer operating systems, driver telematics communications, face to face communication and phone/text communication. • Partner with the Dedicated and Associate Logistics Managers to optimize driver loads based on origin, destination, type of freight, number of miles, stops, directions, etc. with driver needs and availability. • Understand and adhere to our customer’s dynamics service expectations, goals, and initiatives as they relate to improving value for the Customer and Werner. • Interface with various departments such as billing, vans, customer service, risk, safety, payroll, fuel, maintenance, and external vendors. • Work closely with the Dedicated Logistics Manager and/or the Operations Manager to fill and maintain a full board of drivers. • Perform other related duties as assigned by the Dedicated Logistics Manager. • Timely and regular attendance according to the scheduled shift as determined by supervisory personnel. Qualifications: • A Bachelor’s degree (Business Admin, Marketing or Transportation/Logistics) and/or two to three years of fleet management or transportation experience in the truckload industry preferred. • Six months to one year of supervisory experience preferred. • Strong organizational skills, proven management ability, and skill in operating a computer terminal and satellite communications system required. PHYSICAL REQUIREMENTS Seeing and hearing: Read documents, computer screen answer phones, communicate in person. 75-100% Standing and walking. 0-24 % Climbing, stooping, squatting and kneeling. 0-24 % Dexterity: utilizing phone, typing, and writing. 50-74 % Lift in excess of 10 pounds. 0-24 % 
The expected starting pay range for this position is $59,935.20 - $79,913.60 annualized salary. Offers determined based on experience, skills, and qualifications.
 
We know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones. This position is eligible for benefits, which include medical, dental and vision plans. We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage. Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age. By clicking “Submit” you are expressly consenting to our Privacy Policy (available at https://www.werner.com/privacy-policy/ ) and to Werner Enterprises, Inc., its representatives, and affiliates (“Werner”) contacting you about your inquiry, and that Werner may collect sensitive information about you to consider your employment as explained further in our Privacy Policy. All information collected will be handled and retained as explained in the Privacy Policy.

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