Trade Desk Representative

Company&nbsp;Name:&nbsp; tastytrade Role:&nbsp; Trade Desk Representative - Inbound Phone Representative/Inbound Chat and Email Representative Location:&nbsp; Chicago, IL – In-Person &nbsp; Licensure Required:&nbsp; FINRA Series 3, 7, and 63 Certified &nbsp; As&nbsp; a Trade Desk Representative&nbsp;with ta stytrade ,&nbsp; you will&nbsp;be responsible for&nbsp;providing effective customer service for tastytrade customers by&nbsp;utilizing&nbsp;sharp, in-depth knowledge of all retail brokerage services. This would include trading software features and functionality, account management, and any other questions about the tastytrade platform.&nbsp;&nbsp; &nbsp; What&nbsp;You’ll&nbsp;Do: &nbsp; &nbsp; • Work schedule: Monday - Friday, 7 AM - 4 PM or 8 AM - 5 PM, depending on staffing needs &nbsp; &nbsp; • Provide friendly,&nbsp;accurate, and efficient support via phone calls&nbsp; &nbsp; • Assist&nbsp;customers with complex&nbsp;option&nbsp;order execution&nbsp; &nbsp; • Analyze customers positions and provide advantages and disadvantages for various strategies&nbsp; &nbsp; • Work with customers to&nbsp;identify&nbsp;their needs as self-directed investors and provide solutions&nbsp;in a timely manner&nbsp; &nbsp; Who&nbsp;You&nbsp;Are: &nbsp; &nbsp; • Comfortable commuting to the office 5 days/week&nbsp; &nbsp; • FINRA Series 3, 7, and 63 Certified &nbsp;&nbsp; &nbsp; • Familiar with Regulation T and portfolio margin accounts&nbsp; &nbsp; • Strong interpersonal skills, effective in customer interactions, and ability to identify&nbsp;appropriate solutions&nbsp; &nbsp; • Extremely proficient with use of technology&nbsp; &nbsp; • Salesforce, Slack, Teams&nbsp; &nbsp; • Understanding of&nbsp;option&nbsp;execution mechanics and pricing&nbsp; &nbsp; • Knowledge of futures and options on futures&nbsp; &nbsp; • Ability to multitask in a fast-paced environment&nbsp; &nbsp; • At least 2-3 years of experience in a similar role with high call volume Company Perks + Benefits: &nbsp; • Performance Bonuses &nbsp; • Stock Purchase Options &nbsp; • 401k Plan &nbsp; • Medical/Dental/Vision Benefits &nbsp; • Continued Education Support &nbsp; • 20 Paid Vacation Days (plus an&nbsp;additional&nbsp;paid vacation&nbsp;day&nbsp;the month of your birthday!) &nbsp; • 10 Paid Sick Days &nbsp; • Gym Membership Reimbursement &nbsp; • Commuter Benefits &nbsp; • Pet Insurance &nbsp; • Wellness & Mental Health Programs &nbsp; • Charitable Donation Matching &nbsp; • Two Paid Volunteer Days Off &nbsp; • Daily catered lunch when in the office &nbsp; • Full kitchen with snacks and beverages &nbsp; • In-building gym &nbsp; • Shuttle to/from Metra &nbsp; Salary Range: &nbsp;$70,000 - $90,000&nbsp; &nbsp; The actual salary offered will be based on the candidate's level of experience and qualifications &nbsp; Discretionary performance bonus: &nbsp;8-12%&nbsp;of &nbsp;base salary based on individual and company performance&nbsp; <span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":240,"335559739":240}">&nbsp; About IGNA&nbsp;+ tasty &nbsp; IG North America is home to tastytrade,&nbsp;tasty live & &nbsp;tastyfx—a family of brands built to democratize trading and empower individual investors. Founded in Chicago by the creators of thinkorswim, acquired by London-based IG Group in 2021, we combine startup innovation with the backing of a FTSE 100 fintech&nbsp;operating&nbsp;across five continents serving over 1.3m customers and handling billions of dollars in transactions – built on scale, trust, and proof. <span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335557856":16777215,"335559738":0,"335559739":330}">&nbsp; From our headquarters in Chicago's Fulton Market, our team builds award-winning trading platforms, produces live financial education content daily, and creates technology that makes complex markets accessible. tastytrade is our retail brokerage for self-directed investing and trading, with&nbsp;tasty live providing content to educate our customers. tastyfx is the fastest-growing forex broker in the US.&nbsp; We're&nbsp;a lean, collaborative team that values autonomy, pragmatism, and impact. Whether&nbsp;you're&nbsp;building technology, creating content, serving customers, or supporting operations,&nbsp;you'll&nbsp;work alongside people who are passionate about disrupting traditional finance and genuinely care about helping traders succeed. Our culture rewards initiative, embraces experimentation, and measures success by the value we create for our users.&nbsp; The bar is high – bring a curious and forward-thinking&nbsp;mindset&nbsp;and&nbsp;we'll&nbsp;give you the platform to define what comes next. Join us at IG|tasty – the future gets built here. &nbsp; &nbsp; Location:  Our office is in the West Loop - Chicago's growing center of tech, great cuisine, and high-end bars.&nbsp; <span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335557856":16777215,"335559738":0,"335559739":330}">&nbsp; tastytrade &nbsp;|&nbsp; tasty live   |&nbsp; tastyfx &nbsp; 1330 W Fulton Market, Chicago, IL 60607  &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335557856":16777215,"335559738":0,"335559739":330}">&nbsp; *Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they have every single qualification. Our team is dedicated to building a diverse, inclusive, and authentic workplace, so if&nbsp;you’re&nbsp;excited about this&nbsp;role,&nbsp;but your experience&nbsp;doesn’t&nbsp;align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles!  <span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335557856":16777215,"335559738":0,"335559739":330}">&nbsp;