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The North Face: Seasonal Sales Associate - Old Orchard Mall

The North Face · Skokie, IL · $16.40–$23.76 an hour · Part time

Posted Sep 17, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Most shifts here run from 9 PM to 1 AM. What does your schedule look like, and how do you stay sharp that late?

What they are checking: Whether they can reliably cover late-night shifts and still give customers real energy at midnight.

Why The North Face? What does exploration mean to you, on or off the mountain?

What they are checking: Whether they connect with the brand's outdoor values, which is what makes them believable to customers.

Tell me about a time you made a shopping or service experience memorable for someone.

What they are checking: Whether they understand that the experience, not just the transaction, is what the brand asks of associates.

Tell me about a time you worked with a team to hit a goal during a busy season.

What they are checking: Whether they pitch in on shared goals during peak periods, which is what seasonal hiring is for.

As a seasonal hire, how would you get up to speed on products quickly?

What they are checking: Whether they take initiative to learn fast, since seasonal associates need to contribute almost immediately.

What would you do

A customer is heading on a winter trip and asks which jacket they need. How do you help them choose?

What they are checking: Whether they ask about activity, weather and layering before recommending, instead of pointing at the priciest coat.

A customer wants a size that's sold out at this location. What do you do?

What they are checking: Whether they look for solutions like another color, another store or ordering instead of losing the customer.

How would you suggest a base layer or gloves to someone buying a parka without sounding pushy?

What they are checking: Whether they can add items that genuinely complete the customer's need, which drives sales without pressure.

A customer is frustrated about a jacket that failed on a trip. How do you handle it?

What they are checking: Whether they stay calm, listen and use available options to make it right while representing the brand well.

About the work

How would you explain the difference between a down jacket and a synthetic insulated jacket to a shopper?

What they are checking: Whether they can learn and share product knowledge clearly enough to build trust and close the sale.

Late shifts often include restocking and visual merchandising. How do you keep a wall looking right after a busy day?

What they are checking: Whether they take floor sets and recovery seriously, since a clean, full wall helps the next day's sales.

Practice this interview out loud.

Offer builds a real interview for this exact role at The North Face from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by The North Face.

At The North Face we dare to lead the world forward through Exploration. We were born to Explore, Disrupt and to Lead. We were born to Love Wild Places and to Spark Curiosity. We believe that exploration is a mindset - both on the mountain and off the mountain - and it infuses everything we do. As a community of explorers, we stay curious about new ideas, places, and people. So, before we get to the job details, take a minute to learn a little more about us – our values and our culture. If you can see yourself working side-by-side with a team of adventure-loving people, The North Face just may be the place for you. To learn more about our values and our culture, visit The North Face Careers or www.thenorthface.com. Seasonal Sales Associate What will you do? A day in the life of a Seasonal Sales Associate at The North Face looks a little like this. As a Sales Associate, you are the face of the brand—bringing energy, authenticity, and a customer-first mindset to every interaction. You will create memorable shopping experiences by engaging with customers, sharing product knowledge, and delivering exceptional service. As part of a collaborative team, you’ll contribute to the store’s success through sales, visual merchandising, and operational excellence. This role is ideal for someone who thrives in a fast-paced retail environment, enjoys connecting with people, and is passionate about delivering best-in-class customer experience. Let’s break down that day-in-the-life a bit more. • Deliver a high level of personalized customer engagement through genuine interactions. • Build sales by maintaining a consumer-centric mindset and modeling selling behaviors. • Share relevant product, brand, and community knowledge to enhance the customer experience. • Achieve individual and team sales goals by utilizing available resources and tools. • Assist in visual merchandising, product replenishment, and maintaining brand presentation standards. • Perform cashier duties and support loss prevention initiatives as needed. • Maintain a clean, organized, and customer-ready store environment. • Adhere to all company policies, procedures, and safety standards. • Model inclusive behavior that respects diverse backgrounds and experiences. *This position will support the store during peak season with potential to transition to regular employment* What do you need to succeed? We all bring unique skills to work each day. For this role, there are foundational skills needed to succeed, along with 0–1 year of relevant experience. A High School Diploma or equivalent is preferred; but we value hands-on experience and demonstrated achievements most. The foundation skills you will need in this position are: • Ability to genuinely and comfortably engage with a diverse group of customers. • Strong communication skills—both verbal and written. • Ability to work collaboratively as part of a team and adapt to changing business needs. • Customer service experience preferred; retail experience is a plus. • Willingness to learn and share product and brand knowledge. • Attention to detail and strong organizational skills. • Proficient computer skills including basic retail systems and applications. • Ability to stand and move throughout the store for extended periods and perform physical tasks such as bending, reaching, squatting, climbing ladders, and lifting light to moderate weight, with or without reasonable accommodation. Now WE have a question for YOU. Are you in? Hiring Range : $16.40 - $23.76 USD per hour Benefits at VF Corporation : This position is a part-time or limited time position (ie., internship) and is not eligible for all of the benefit plans offered at VF Corporation. There are some benefits the company offers that this position can participate in. You can review a general overview of the benefits provided at VF by visiting www.MyVFbenefits.com and by clicking Looking to Join VF? Detailed information on the benefits options you qualify for will be provided upon hire. Please note, our hiring ranges are determined and built from market pay data. Although all positions have a hiring range based upon market data, this position has a minimum starting rate that is listed above. In determining the specific compensation for this position, we comply with all local, state, and federal laws. At VF, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you require accommodations during the application process, please contact us at peopleservices@vfc.com . VF will provide reasonable accommodations for qualified individuals to the extent required by applicable law. Pursuant to all applicable local Fair Chance Ordinance requirements, including but not limited to the San Francisco Fair Chance Ordinance, VF will consider for employment qualified applicants with arrest and conviction records.

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