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The North Face: Floor Supervisor - Woodfield Mall

The North Face · Schaumburg, IL · $19.90–$28.80 an hour · Part time

Posted Sep 24, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you were running the floor and had to get a team of associates moving in the same direction during a busy stretch.

What they are checking: Whether they actually direct people in the moment or just work harder themselves and hope others follow.

Walk me through how you'd coach a newer associate who is friendly but never asks customers what they're actually doing outdoors.

What they are checking: Whether they can turn a vague weakness into a specific skill they model, practice, and follow up on.

How do you partner with a Store Manager and Assistant Store Manager when you disagree with how something is being run?

What they are checking: Whether they raise concerns through the right channel and then back the decision in front of the team.

Tell me about a time you had to hold a teammate accountable for something like tardiness or a policy issue.

What they are checking: Whether they address problems directly and document them, instead of avoiding conflict with people they work beside.

What would you do

It's a Saturday at Woodfield Mall, the floor is packed, and two associates are folding at the wall instead of talking to customers. What do you do?

What they are checking: Whether they can redirect people quickly and respectfully without killing the mood on a busy floor.

A new product drop arrives and the merchandising standards say it needs to be set by open, but you're short two people. How do you handle it?

What they are checking: How they prioritize compliance with company standards against staffing reality and who they tell when something will slip.

We do quarterly rotations and module-based leadership training. What part of store operations would you most want to learn next, and why?

What they are checking: Whether they own their development and know honestly where their gaps are.

How would you help this store build a connection with the local outdoor community beyond selling product?

What they are checking: Whether they see the store as part of a community and can suggest realistic, brand-aligned ideas.

A customer wants to return a worn jacket outside the policy and is getting loud in front of others. Walk me through it.

What they are checking: Whether they stay calm, protect the customer's dignity, and apply policy consistently or escalate properly.

About the work

How would you describe a best-in-class customer experience in a store like ours, where people may be buying a jacket for a real expedition?

What they are checking: Whether they understand that technical gear selling means asking about use and conditions, not just pointing to sizes.

What do you look at during a shift to know whether the store is on track to hit its numbers?

What they are checking: Whether they connect daily floor decisions to sales, conversion and profitability rather than treating numbers as the manager's job.

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The full job description

As published by The North Face.

Supervisor As a Supervisor, you will direct, develop and motivate a team of brand associates, ensuring a consistent best-in-class customer experience that aligns with our brand purpose and values. You will partner with the Store Manager and Assistant Store Manager to maximize profitability by ensuring that customer engagement, merchandising, operations, and community connection are all consistent and in compliance with company standards. You will assume an active role in your own cross functional development through the brand’s quarterly DOR rotations and Module-Based Leadership Training Program. The North Face, a VF Company At The North Face we dare to lead the world forward through Exploration . We were born to Explore. We were born to Disrupt. We were born to Lead. The North Face is the premier exploration company in the world. Founded in the counterculture of Berkeley, CA in 1966 we have a long and storied legacy of enabling exploration, loving and protecting wild places, and creating iconic and technically advanced product. We believe that exploration is a mindset – both on the mountain and off the mountain – and it infuses everything we do. As a community of explorers, we stay curious about new ideas, places and people. By joining The North Face, you will help provide the best gear for our athletes and the modern-day explorer. You will also have the opportunity, tools and environment to more deeply explore the world around you and make meaningful, lasting connections. How You Will Make a Difference • Coach and develop staff to exceed individual and store productivity goals. • Engage customers in conversation around The North Face products, activities and local community events. • Supervise floor coverage and activities, including opening and closing store as scheduled. • In partnership with the Store Manager, provide training and ongoing development of store staff in customer engagement and all company programs, policies and procedures. • Support the Store Manager in achieving all financial and operational objectives including expense control, Loss Prevention, store audits, and weekly reporting. • Partner with the Store Manager on the implementation of visual merchandising directives and maintain standards consistent with company brand strategies; ensures merchandise on selling floor is replenished appropriately. • Partner with the Store Manager to ensure compliance and adherence to policies and procedures, standards and practices, and company directives. • Model behavior that respects the background, experience, and cultural differences of others, while upholding the integrity and values of the VF Corporation and the brand. • Promote an environment that encourages participation, creativity, and learning by sharing best practices and building on the ideas of others . What You Bring Required • 1+ years of store management experience in a fast-paced, highly engaging retail environment • Proven ability to meet and exceed sales results • Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays • Excellent communication skills, both verbal and written • Ability to prioritize tasks in a fast-paced store environment • Proven ability to meet business goals by driving results through store team • Willingness and desire to learn and to share knowledge of products, local community, experiences and activities relevant to the store’s customer base • Ability and desire to provide a highly engaging customer experience through individual service, conversation and relationship building • Excellent decision-making ability in a fast-paced environment • Detail orientated • Proficient computer skills including word processing, spreadsheets, and software programs Preferred • Experience in a specialty retail environment, outdoor apparel industry or experience with outdoor equipment sales preferred. • High School Diploma or GED Physical • Operate office equipment and technology (i.e., computers, tablets, phones, copier, etc.) • Standing required for entire work shift • Bend, lift, open and move product up to 50 pounds as needed • Use ladders for visual merchandising, light adjustments, and window banner placement Free to Be, Inclusion & Diversity As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness, and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day. What’s In It for You We’re in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That’s why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates. When it comes to benefits, we’re the total package. Go to MyVFBenefits.com and click on “Looking to Join VF?” to learn more. NEVER STOP EXPLORING™ Our Parent Company, VF Corporation VF is one of the world’s largest apparel, footwear and accessories companies connecting people to the lifestyles, activities and experiences they cherish through our family of iconic outdoor, active and workwear brands. At the heart of our journey lies our company-wide purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It’s the reason we come to work every day. It’s a commitment shared by our global associates across all brands. Our purpose unites us and leads us to pursue our goals, together. This is our calling. Learn more at vfc.com We just have one question. Are you in? Hiring Range : $19.90 - $28.80 USD per hour Incentive Potential : This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential. Specific details of the additional compensation eligibility for this position will be provided during the recruiting and interview process. Benefits at VF Corporation : This position is a part-time or limited time position (i.e., internship) and is not eligible for all of the benefits plans offered at VF Corporation. There are some benefits the company offers that this position can participate in. You can review a general overview of the benefits provided at VF by visiting www.MyVFbenefits.com and by clicking Looking to Join VF? Detailed information on the benefits options you qualify for will be provided upon hire. Please note, our hiring ranges are determined and built from market pay data. Although all positions have a hiring range based upon market data, this position has a minimum starting rate that is listed above. In determining the specific compensation for this position, we comply with all local, state, and federal laws. At VF, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you require accommodations during the application process, please contact us at peopleservices@vfc.com . VF will provide reasonable accommodations for qualified individuals to the extent required by applicable law. Pursuant to all applicable local Fair Chance Ordinance requirements, including but not limited to the San Francisco Fair Chance Ordinance, VF will consider for employment qualified applicants with arrest and conviction records.

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