The North Face: Assistant Manager - Oakbrook Center
Posted Jul 16, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
In the Store Manager's absence you'd have full responsibility for the store. Tell me about a time you were fully in charge of an operation.
What they are checking: Whether they have truly owned results and decisions, not just helped someone else who did.
Tell me about a time you had to address a performance problem with an employee.
What they are checking: Whether they handle tough conversations directly and fairly, with clear expectations and documentation.
Tell me about a time you disagreed with your manager. How did you handle it?
What they are checking: Whether they can push back respectfully and then present a united front to the team.
How do you make sure your team feels included and wants to come to work?
What they are checking: Whether they build an inclusive, motivated culture, which affects turnover and customer experience.
What does leading by example look like for you on a busy Saturday?
What they are checking: Whether they stay on the floor with customers and coach live rather than hiding in the back office.
What would you do
Your store is behind plan halfway through the month. What do you do?
What they are checking: Whether they diagnose the cause and act through people, scheduling and merchandising instead of just pushing harder.
How would you connect the store to the local outdoor community?
What they are checking: Whether they see community connection as part of the job, as the posting asks, and can suggest realistic ideas.
A new floor set arrives the same week as a big promotion. How do you plan the work?
What they are checking: Whether they can sequence merchandising and operations tasks while keeping customer service strong.
You find a cash discrepancy during closing. What do you do?
What they are checking: Whether they follow loss prevention procedures carefully and investigate without jumping to accusations.
About the work
How do you develop Brand Advocates into strong sellers who know the product?
What they are checking: Whether they have a real approach to training, coaching and follow-up that builds a team's skills over time.
Walk me through how you'd read a weekly sales report and decide what to change on the floor.
What they are checking: Whether they connect numbers like conversion and units per transaction to concrete actions with the team.
How would you build a schedule that covers peak mall traffic at a store like Old Orchard without blowing payroll?
What they are checking: Whether they understand labor as a cost to manage against traffic, a key part of driving profitability.
Practice this interview out loud.
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Practice this out loudThe full job description
As published by The North Face.