Teller (Part-time)
Posted Aug 23, 2026 · We last checked this listing on Sep 20, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
Behavioral
Tell me about a time you had to give a customer great service even though they were frustrated or upset. What did you do?
whether the candidate can stay calm and customer-focused under stress
Have you ever worked with cash handling before? Tell me about a typical shift and how you kept your drawer accurate.
actual hands-on experience with cash accuracy and accountability
Tell me about a time you noticed something during a customer interaction that seemed off or suspicious. What did you do about it?
awareness of fraud or suspicious activity reporting responsibilities like those required under the Bank Secrecy Act
Describe a time you had to multitask, like helping a customer while also handling something else going on at your work station. How did you manage it?
ability to stay accurate and composed while juggling multiple demands
Tell me about a time a customer wanted something you couldn't give them, like waiving a fee or bending a rule. How did you handle it?
ability to hold a firm line on policy while keeping the customer relationship intact
What does good teamwork look like to you when you're working across multiple branches or covering for a coworker?
willingness to collaborate and cover gaps in a small-branch environment
Why do you want to work in a teller role specifically, part-time, here at this branch?
genuine interest and fit with the part-time schedule and community-based branch
Technical
What would you do if you were servicing an ATM or the night drop and noticed something didn't look right, like a broken seal or missing deposit?
understanding of operational security procedures around vaults, ATMs, and night drops
Situational
Walk me through how you would handle a customer transaction if you noticed the cash amount doesn't match what they're telling you.
attention to detail and comfort following procedure when something doesn't add up
A customer comes in and mentions they're struggling to keep up with bills and wants advice. How do you handle that conversation given you can't offer full financial advice yourself?
knowing the boundary between being helpful and knowing when to refer to another colleague
How would you explain to an older customer who's never used online banking why they might want to try our mobile app?
ability to teach digital tools patiently without making the customer feel talked down to
If a customer service line is backing up and people are getting impatient, what would you do to keep things moving smoothly?
composure and problem-solving under time pressure with a line of people watching
How do you decide when it's appropriate to mention a product or offer to a customer during a transaction, versus just processing what they came in for?
sense of natural, non-pushy referral and cross-sell instincts
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As published by Associated Bank.