JobsAssociated Bank

Teller (Part-time)

Associated Bank · Medford, WI

Posted Aug 23, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you had to give a customer great service even though they were frustrated or upset. What did you do?

whether the candidate can stay calm and customer-focused under stress

Have you ever worked with cash handling before? Tell me about a typical shift and how you kept your drawer accurate.

actual hands-on experience with cash accuracy and accountability

Tell me about a time you noticed something during a customer interaction that seemed off or suspicious. What did you do about it?

awareness of fraud or suspicious activity reporting responsibilities like those required under the Bank Secrecy Act

Describe a time you had to multitask, like helping a customer while also handling something else going on at your work station. How did you manage it?

ability to stay accurate and composed while juggling multiple demands

Tell me about a time a customer wanted something you couldn't give them, like waiving a fee or bending a rule. How did you handle it?

ability to hold a firm line on policy while keeping the customer relationship intact

What does good teamwork look like to you when you're working across multiple branches or covering for a coworker?

willingness to collaborate and cover gaps in a small-branch environment

Why do you want to work in a teller role specifically, part-time, here at this branch?

genuine interest and fit with the part-time schedule and community-based branch

Technical

What would you do if you were servicing an ATM or the night drop and noticed something didn't look right, like a broken seal or missing deposit?

understanding of operational security procedures around vaults, ATMs, and night drops

Situational

Walk me through how you would handle a customer transaction if you noticed the cash amount doesn't match what they're telling you.

attention to detail and comfort following procedure when something doesn't add up

A customer comes in and mentions they're struggling to keep up with bills and wants advice. How do you handle that conversation given you can't offer full financial advice yourself?

knowing the boundary between being helpful and knowing when to refer to another colleague

How would you explain to an older customer who's never used online banking why they might want to try our mobile app?

ability to teach digital tools patiently without making the customer feel talked down to

If a customer service line is backing up and people are getting impatient, what would you do to keep things moving smoothly?

composure and problem-solving under time pressure with a line of people watching

How do you decide when it's appropriate to mention a product or offer to a customer during a transaction, versus just processing what they came in for?

sense of natural, non-pushy referral and cross-sell instincts

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The full job description

As published by Associated Bank.

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires. Join Associated Bank as a Teller, where you’ll provide exceptional service and support to every customer interaction. In this front-line role, you’ll process transactions accurately, identify opportunities to meet customer needs, and promote financial solutions that help our clients achieve their goals. Grow your banking knowledge while contributing to a team that values collaboration, integrity, and community impact. Key Accountabilities • Deliver friendly, professional customer service that reflects Associated Bank’s brand promise. • Accurately and efficiently process customer transactions while following all policies and procedures. • Identify customer needs and refer them to colleagues for additional financial solutions. • Promote current offers, products, and services that benefit customers. • Answer questions and resolve customer concerns with professionalism and care. • Support daily branch operations, including servicing vaults, night drops, and ATMs as assigned. • Demonstrate and educate customers on digital and self-service banking tools. • Collaborate with team members across multiple branches to ensure seamless service. Education & Experience Required • High school diploma or equivalent combination of education and experience • Up to 2 years of demonstrated customer service experience Preferred • Experience in retail banking, cash handling, or financial services Why You’ll Love Working Here At Associated Bank, you’ll be part of a supportive, growth-focused team that values your contributions and invests in your development. We offer meaningful career paths, community engagement opportunities, and a culture built on respect and teamwork. Apply today to make an impact in your community and grow your career with us! We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience. In addition to core traditional benefits, we take pride in offering benefits for every stage of life.  • Retirement savings including both 401(k) and Pension plans.  • Paid time off to volunteer in your community.  • Opportunities to connect with others through our diversity-focused Colleague Resource Groups.  • Competitive salaries with professional development and advancement opportunities.  • Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.   • Personal banking, loan, investment and insurance benefits.  Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on  Facebook ,  LinkedIn  and  X .   Compliance Statement Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline. Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact  leavesandaccommodations@associatedbank.com  if you need an accommodation at any time during the process. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice  English or Spanish . Know Your Right to Work  English  or  Spanish . Associated Bank is Pay Transparency  compliant. The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role. For certain positions, total compensation may also include incentive, commission, or bonus opportunities not reflected in the posted base pay range. $17.00 - $22.96 per hour

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