Teller (Float)
Posted Sep 9, 2026 · We last checked this listing on Oct 4, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about your background with cash handling and teller work. How many years have you done it, and what kinds of transactions were you responsible for?
What they are checking: whether the candidate actually meets the 2+ years experience requirement and understands the scope of the job
Tell me about a time you caught a cash drawer error, either yours or someone else's. What did you do?
What they are checking: attention to detail and honesty about mistakes, which matters a lot in a cash-handling role
Tell me about a time you noticed something during a transaction that seemed off or suspicious. What did you do about it?
What they are checking: whether they understand their role in fraud and suspicious activity detection, not just processing transactions
Tell me about a time you noticed a customer might need a product or service they weren't asking about, like a savings account or a digital banking tool. What did you do?
What they are checking: referral skills and comfort spotting sales opportunities without being pushy
Tell me about a time you had a disagreement with a coworker or supervisor about how something should be handled. How did it end?
What they are checking: conflict resolution and professionalism, important when constantly working with new teams across branches
What would you do
This role means traveling between different branches, sometimes with little notice. Walk me through how you'd handle being told tomorrow you're covering a branch forty minutes away instead of your usual one.
What they are checking: whether the candidate has reliable transportation and genuine flexibility, not just says they do
A customer comes in frustrated because a fee hit their account they didn't expect. How do you handle that conversation at the counter?
What they are checking: de-escalation skill and whether they can stay calm and solution-focused under pressure
You're new to a branch you don't normally work at, and the team there has their own way of doing things. How do you fit in for the day without stepping on toes or missing something important?
What they are checking: adaptability and teamwork skills, since floating between branches is central to this job
It's the last hour before close, the line is long, and someone at your window has a complicated transaction. How do you manage the line and that customer at the same time?
What they are checking: ability to balance speed with accuracy and customer experience under real time pressure
About the work
Walk me through how you'd balance a drawer at the end of a shift if it's short by twenty dollars.
What they are checking: practical knowledge of teller procedures and whether they follow protocol instead of covering the shortage themselves
What do you know about the Bank Secrecy Act, and why does it matter to what a teller does every day?
What they are checking: basic compliance awareness, since this posting explicitly names BSA and suspicious activity reporting
How comfortable are you walking a customer through using mobile or online banking for the first time?
What they are checking: digital banking familiarity, which the posting lists as a preferred skill
Describe how you would service an ATM or handle a night deposit drop. What steps matter most to you there?
What they are checking: hands-on knowledge of vault, ATM, and night deposit procedures beyond the teller window
Practice this interview out loud.
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Practice this out loudThe full job description
As published by Associated Bank.