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Teller (Bilingual Spanish)

Associated Bank · South Milwaukee, WI · $17.00–$22.96 an hour · Full time

Posted Sep 11, 2026 · We last checked this listing on Oct 4, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you had to give a customer bad news, like a fee or a denied request. How did you handle it?

What they are checking: whether the candidate can stay professional and empathetic under mild conflict

You'll be doing a lot of your work in Spanish with customers who may not speak much English. Tell me about a time you had to explain something complicated in a second language.

What they are checking: real bilingual fluency for financial or technical explanations, not just conversational Spanish

Tell me about a time you noticed a coworker or process wasn't following the rules. What did you do?

What they are checking: willingness to report issues, since tellers are expected to flag suspicious activity or procedure violations

Have you worked with cash before, in this job or another? Tell me about it.

What they are checking: actual hands-on cash handling experience versus general customer service

Tell me about a time you had to learn a new system or process quickly at work.

What they are checking: adaptability, since tellers must learn bank software and procedures on the job

What does good customer service look like to you, especially with someone who's frustrated or in a hurry?

What they are checking: customer service philosophy and communication style under stress

What would you do

A customer hands you a stack of bills to deposit, but when you count it, it's ten dollars short of what they say they gave you. What do you do?

What they are checking: how the candidate handles discrepancies without accusing or panicking, and whether they follow proper procedure

How would you explain to a customer why they should try mobile check deposit instead of coming into the branch?

What they are checking: comfort promoting digital tools and selling without being pushy

You have a line forming and a customer at your window has a lot of questions about a new savings product. How do you balance helping them without ignoring the line?

What they are checking: time management and prioritization under pressure

A regular customer asks you for advice on a loan or investment, something outside what a teller can advise on. How do you respond?

What they are checking: understanding of role boundaries and how to refer customers appropriately

If you noticed the vault or ATM had an issue, like a jam or missing cash, what would be your first move?

What they are checking: whether the candidate knows to escalate and follow protocol rather than handle it alone

About the work

Walk me through how you'd process a cash deposit for a customer, step by step.

What they are checking: basic understanding of cash handling accuracy and procedure

What would make you suspicious that a transaction might be fraud or money laundering, and what would you do about it?

What they are checking: basic awareness of Bank Secrecy Act obligations and red flags

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The full job description

As published by Associated Bank.

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires. Join Associated Bank as a Teller, where you’ll provide exceptional service and support to every customer interaction. In this front-line role, you’ll process transactions accurately, identify opportunities to meet customer needs, and promote financial solutions that help our clients achieve their goals. Grow your banking knowledge while contributing to a team that values collaboration, integrity, and community impact. This position is located at 3432 S 27th St. in Milwaukee, WI Key Accountabilities • Deliver friendly, professional customer service that reflects Associated Bank’s brand promise. • Accurately and efficiently process customer transactions while following all policies and procedures. • Identify customer needs and refer them to colleagues for additional financial solutions. • Promote current offers, products, and services that benefit customers. • Answer questions and resolve customer concerns with professionalism and care. • Support daily branch operations, including servicing vaults, night drops, and ATMs as assigned. • Demonstrate and educate customers on digital and self-service banking tools. • Collaborate with team members across multiple branches to ensure seamless service. Education & Experience Required • High school diploma or equivalent combination of education and experience • Up to 2 years of demonstrated customer service experience Preferred • Experience in retail banking, cash handling, or financial services Why You’ll Love Working Here At Associated Bank, you’ll be part of a supportive, growth-focused team that values your contributions and invests in your development. We offer meaningful career paths, community engagement opportunities, and a culture built on respect and teamwork. Apply today to make an impact in your community and grow your career with us! We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience. In addition to core traditional benefits, we take pride in offering benefits for every stage of life. • Retirement savings including both 401(k) and Pension plans. • Paid time off to volunteer in your community. • Opportunities to connect with others through our diversity-focused Colleague Resource Groups. • Competitive salaries with professional development and advancement opportunities. • Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more. • Personal banking, loan, investment and insurance benefits. Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on  Facebook ,  LinkedIn  and  X . Compliance Statement Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline. Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact leavesandaccommodations@associatedbank.com if you need an accommodation at any time during the process. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice English or Spanish . Know Your Right to Work English or Spanish . Associated Bank is Pay Transparency compliant. The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role. For certain positions, total compensation may also include incentive, commission, or bonus opportunities not reflected in the posted base pay range. $17.00 - $22.96 per hour

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