JobsAssociated Bank

Teller

Associated Bank · Mequon, WI

Posted Sep 13, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you gave great customer service to someone who was frustrated or upset. What did you do and how did it turn out?

whether the candidate can stay calm and solution-focused under emotional pressure from a customer

Tell me about a time you noticed something suspicious or unusual in a transaction or interaction. What did you do?

awareness of fraud red flags and willingness to report per Bank Secrecy Act expectations

Tell me about a time you had to learn a new system or process quickly. How did you approach it?

adaptability and comfort picking up new banking technology or procedures

Describe a time you worked closely with a team to get something done, maybe covering for a coworker or helping another branch.

willingness to collaborate across branches and support teammates during busy periods

Tell me about a time you had to follow a policy you didn't necessarily agree with. How did you handle it?

reliability in following compliance and procedural rules even when inconvenient

Technical

Walk me through how you would handle counting a cash drawer at the start and end of your shift.

basic understanding of cash handling procedures and attention to accuracy

What does the Bank Secrecy Act mean to you in the context of a teller's daily work?

basic compliance awareness expected even at entry level in banking

What prior experience do you have handling cash or working in a customer-facing role, and what did that teach you about accuracy?

relevant background and comfort level with money handling responsibilities

Situational

Suppose a customer's transaction doesn't balance and you're short by twenty dollars. What do you do?

integrity and knowledge of proper escalation procedures when cash doesn't reconcile

A customer comes in to make a simple deposit but mentions they're worried about saving for their child's education. How do you handle that conversation?

ability to spot referral opportunities without being pushy or overstepping role

How would you explain to an older customer how to use our mobile deposit or ATM features if they're hesitant about it?

patience and communication skill in promoting self-service tools without frustrating the customer

If a long line is forming and a customer is getting impatient while you're mid-transaction with someone else, what do you do?

ability to manage competing demands while keeping service quality and accuracy high

If you suspected a coworker was doing something against policy, what would you do?

understanding of ethics reporting channels and willingness to act with integrity

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The full job description

As published by Associated Bank.

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires. Join Associated Bank as a Teller, where you’ll provide exceptional service and support to every customer interaction. In this front-line role, you’ll process transactions accurately, identify opportunities to meet customer needs, and promote financial solutions that help our clients achieve their goals. Grow your banking knowledge while contributing to a team that values collaboration, integrity, and community impact. Key Accountabilities • Deliver friendly, professional customer service that reflects Associated Bank’s brand promise. • Accurately and efficiently process customer transactions while following all policies and procedures. • Identify customer needs and refer them to colleagues for additional financial solutions. • Promote current offers, products, and services that benefit customers. • Answer questions and resolve customer concerns with professionalism and care. • Support daily branch operations, including servicing vaults, night drops, and ATMs as assigned. • Demonstrate and educate customers on digital and self-service banking tools. • Collaborate with team members across multiple branches to ensure seamless service. Education & Experience Required • High school diploma or equivalent combination of education and experience • Up to 2 years of demonstrated customer service experience Preferred • Experience in retail banking, cash handling, or financial services Why You’ll Love Working Here At Associated Bank, you’ll be part of a supportive, growth-focused team that values your contributions and invests in your development. We offer meaningful career paths, community engagement opportunities, and a culture built on respect and teamwork. Apply today to make an impact in your community and grow your career with us! We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience. In addition to core traditional benefits, we take pride in offering benefits for every stage of life.  • Retirement savings including both 401(k) and Pension plans.  • Paid time off to volunteer in your community.  • Opportunities to connect with others through our diversity-focused Colleague Resource Groups.  • Competitive salaries with professional development and advancement opportunities.  • Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.   • Personal banking, loan, investment and insurance benefits.  Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on  Facebook ,  LinkedIn  and  X .   Compliance Statement Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline. Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact  leavesandaccommodations@associatedbank.com  if you need an accommodation at any time during the process. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice  English or Spanish . Know Your Right to Work  English  or  Spanish . Associated Bank is Pay Transparency  compliant. The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role. For certain positions, total compensation may also include incentive, commission, or bonus opportunities not reflected in the posted base pay range. $17.00 - $22.96 per hour

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