JobsAssociated Bank

Teller

Associated Bank · Suamico, WI

Posted Aug 26, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time a customer was upset or frustrated with something and you had to turn that interaction around.

whether the candidate can stay calm and professional under pressure without escalating a situation

What does cash handling experience mean to you, and where have you done it before, even if it wasn't in a bank?

whether prior experience translates to accuracy and accountability with money

Tell me about a time you noticed something a customer needed that they didn't ask for directly, maybe a product or service, and how you handled bringing it up.

comfort with identifying referral opportunities and cross-selling without being pushy

Tell me about a time you had to work closely with coworkers, maybe across different shifts or locations, to get something done for a customer.

ability to collaborate and hand off information cleanly in a team-based branch environment

Tell me about a time you had to follow a strict procedure even though it slowed things down or a customer wanted you to skip a step.

respect for policy and compliance even when it creates friction with a customer

What does good customer service look like to you in a setting where people are dealing with their money and might already be stressed?

emotional intelligence and understanding of the sensitivity around financial interactions

Technical

How do you double check your own work when you're processing a lot of transactions quickly during a busy time, like a Friday afternoon?

personal system for accuracy under time pressure, not just a claim of being careful

How would you handle servicing an ATM or night drop if you found something didn't match what was expected, like a discrepancy in the deposit?

familiarity with operational tasks beyond the teller line and how carefully they follow procedure

Situational

Walk me through how you would handle a cash drawer that comes up short at the end of your shift.

attention to detail, honesty, and knowledge of proper reporting steps rather than trying to fix it quietly

A customer comes in and needs help but you can tell they're not comfortable using an ATM or the mobile app. How do you approach teaching them?

patience and ability to educate customers on self-service tools without making them feel rushed or judged

If you noticed a transaction that seemed unusual or suspicious, what would you do?

awareness of Bank Secrecy Act obligations and willingness to report rather than ignore red flags

A regular customer asks you a question about a loan or investment product that's outside what you're able to answer. What do you say and do?

knowing the boundaries of the teller role and referring appropriately instead of guessing

What would you do if you made an error on a customer's account and didn't realize it until after they left?

honesty and willingness to own and correct mistakes rather than hoping no one notices

Practice this interview out loud.

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The full job description

As published by Associated Bank.

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires. Join Associated Bank as a Teller, where you’ll provide exceptional service and support to every customer interaction. In this front-line role, you’ll process transactions accurately, identify opportunities to meet customer needs, and promote financial solutions that help our clients achieve their goals. Grow your banking knowledge while contributing to a team that values collaboration, integrity, and community impact. Key Accountabilities • Deliver friendly, professional customer service that reflects Associated Bank’s brand promise. • Accurately and efficiently process customer transactions while following all policies and procedures. • Identify customer needs and refer them to colleagues for additional financial solutions. • Promote current offers, products, and services that benefit customers. • Answer questions and resolve customer concerns with professionalism and care. • Support daily branch operations, including servicing vaults, night drops, and ATMs as assigned. • Demonstrate and educate customers on digital and self-service banking tools. • Collaborate with team members across multiple branches to ensure seamless service. Education & Experience Required • High school diploma or equivalent combination of education and experience • Up to 2 years of demonstrated customer service experience Preferred • Experience in retail banking, cash handling, or financial services Why You’ll Love Working Here At Associated Bank, you’ll be part of a supportive, growth-focused team that values your contributions and invests in your development. We offer meaningful career paths, community engagement opportunities, and a culture built on respect and teamwork. Apply today to make an impact in your community and grow your career with us! We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience. In addition to core traditional benefits, we take pride in offering benefits for every stage of life.  • Retirement savings including both 401(k) and Pension plans.  • Paid time off to volunteer in your community.  • Opportunities to connect with others through our diversity-focused Colleague Resource Groups.  • Competitive salaries with professional development and advancement opportunities.  • Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.   • Personal banking, loan, investment and insurance benefits.  Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on  Facebook ,  LinkedIn  and  X .   Compliance Statement Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline. Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact  leavesandaccommodations@associatedbank.com  if you need an accommodation at any time during the process. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice  English or Spanish . Know Your Right to Work  English  or  Spanish . Associated Bank is Pay Transparency  compliant. The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role. For certain positions, total compensation may also include incentive, commission, or bonus opportunities not reflected in the posted base pay range. $17.00 - $22.96 per hour

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