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Teller

Associated Bank · Milwaukee, WI · $17.00–$22.96 an hour · Full time

Posted Sep 7, 2026 · We last checked this listing on Oct 4, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you had to give great customer service to someone who was frustrated or upset. What did you do?

What they are checking: whether the candidate can stay calm and professional with a difficult customer, which is core to daily branch work

Tell me about a time you noticed a customer might need a product or service beyond what they asked for. How did you bring it up?

What they are checking: comfort with light cross-selling or referrals without being pushy

Have you ever made a mistake handling money or a transaction? What happened and how did you fix it?

What they are checking: honesty about errors and whether they take ownership and correct issues properly

Tell me about a time you worked closely with coworkers to get something done during a busy or stressful stretch.

What they are checking: teamwork under pressure, especially during high customer volume

Tell me about a time a customer complained about something that wasn't really your fault. How did you handle it?

What they are checking: emotional composure and de-escalation skill without becoming defensive

What would you do

Say a customer hands you a stack of cash to deposit and the count you get doesn't match what they told you. What do you do?

What they are checking: how the person handles discrepancies without accusing the customer or skipping verification steps

How would you explain to an older customer how to use our mobile app or an ATM if they've never tried it before?

What they are checking: patience and ability to teach digital tools to people with varying comfort levels

What would you do if you saw a transaction that looked suspicious, like a customer depositing a large amount of cash in an unusual pattern?

What they are checking: awareness of Bank Secrecy Act reporting responsibilities and willingness to flag concerns

If a line is building up and you're the only teller on the window, how do you keep things moving without rushing and making errors?

What they are checking: ability to balance speed and accuracy under pressure

If you found out a coworker was breaking a policy, maybe skipping a verification step to save time, what would you do?

What they are checking: integrity and willingness to report ethical or procedural concerns as required

About the work

Walk me through how you would handle a cash drawer at the start and end of your shift.

What they are checking: basic understanding of cash handling procedures and attention to accuracy

What's your experience with handling cash, whether in a bank or another job like retail?

What they are checking: actual hands-on comfort with counting and reconciling money

What does good customer service look like to you in a bank setting compared to somewhere like a restaurant or store?

What they are checking: understanding that banking service requires more precision, confidentiality, and trust than typical retail service

Practice this interview out loud.

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The full job description

As published by Associated Bank.

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires. Join Associated Bank as a Teller, where you’ll provide exceptional service and support to every customer interaction. In this front-line role, you’ll process transactions accurately, identify opportunities to meet customer needs, and promote financial solutions that help our clients achieve their goals. Grow your banking knowledge while contributing to a team that values collaboration, integrity, and community impact. This position is located at 5350 W Fond du Lac Ave. Milwaukee, WI 53216 Key Accountabilities • Deliver friendly, professional customer service that reflects Associated Bank’s brand promise. • Accurately and efficiently process customer transactions while following all policies and procedures. • Identify customer needs and refer them to colleagues for additional financial solutions. • Promote current offers, products, and services that benefit customers. • Answer questions and resolve customer concerns with professionalism and care. • Support daily branch operations, including servicing vaults, night drops, and ATMs as assigned. • Demonstrate and educate customers on digital and self-service banking tools. • Collaborate with team members across multiple branches to ensure seamless service. Education & Experience Required • High school diploma or equivalent combination of education and experience • Up to 2 years of demonstrated customer service experience Preferred • Experience in retail banking, cash handling, or financial services Why You’ll Love Working Here At Associated Bank, you’ll be part of a supportive, growth-focused team that values your contributions and invests in your development. We offer meaningful career paths, community engagement opportunities, and a culture built on respect and teamwork. Apply today to make an impact in your community and grow your career with us! We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience. In addition to core traditional benefits, we take pride in offering benefits for every stage of life. • Retirement savings including both 401(k) and Pension plans. • Paid time off to volunteer in your community. • Opportunities to connect with others through our diversity-focused Colleague Resource Groups. • Competitive salaries with professional development and advancement opportunities. • Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more. • Personal banking, loan, investment and insurance benefits. Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on  Facebook ,  LinkedIn  and  X . Compliance Statement Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline. Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact leavesandaccommodations@associatedbank.com if you need an accommodation at any time during the process. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice English or Spanish . Know Your Right to Work English or Spanish . Associated Bank is Pay Transparency compliant. The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role. For certain positions, total compensation may also include incentive, commission, or bonus opportunities not reflected in the posted base pay range. $17.00 - $22.96 per hour

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