Technical Service Engineer II
Posted Oct 2, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about your experience working with technology in a hospital setting.
What they are checking: Whether they understand clinical workflows and hospital IT, which the posting asks for.
How would you learn a complex imaging software product quickly?
What they are checking: Whether they have a plan for learning specialized software well enough to support experts.
How do you manage many support tickets at once?
What they are checking: Whether they prioritize by urgency and keep customers updated on open cases.
Tell me about a time you turned a bad support experience into a good one.
What they are checking: Whether they can recover trust after a problem, which shapes how customers see the product.
What would you do
How do you stay calm and kind with a customer who is upset because a treatment plan is delayed?
What they are checking: Whether they show empathy under pressure, since the role sets the tone for the customer's experience.
A customer asks for a configuration change you are not sure is safe. What do you do?
What they are checking: Whether they check with others and protect clinical data rather than just doing what is asked.
About the work
A radiation oncology customer says MIM is not receiving images from their scanner. How do you start troubleshooting?
What they are checking: Whether they understand DICOM networking basics like AE titles, ports and connection tests.
How do you explain a technical fix to a physicist or physician without talking down or getting lost in jargon?
What they are checking: Whether they can communicate clearly with highly trained clinical users.
What do you know about PACS, DICOM and how imaging data moves through a hospital?
What they are checking: Whether they have the basic imaging informatics knowledge this support role relies on.
How do you document a fix so the next engineer can use it?
What they are checking: Whether they build shared knowledge that makes the support team faster over time.
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