Teammate - Sales

What does being coachable mean to you? Tell me about a time you took feedback and changed how you worked.

What they are checking: Whether they're coachable, which the posting names as a core trait for teammates.

Tell me about a time you were trusted with responsibility and followed through.

What they are checking: Whether they're accountable and trustworthy, two traits the posting lists by name.

How would you learn about products in a department you don't know well?

What they are checking: Whether they will build product knowledge on their own so their advice is accurate.

Walk me through how you'd help an athlete who walks in and says they're starting to train for a 5K.

What they are checking: Whether they ask questions to understand the athlete's needs before recommending products.

How do you build a real connection with someone in a short conversation on the sales floor?

What they are checking: Whether they can build meaningful connections with athletes, as the role describes.

A customer wants a product that's out of stock. What can you do?

What they are checking: Whether they look for alternatives like other stores or online ordering to save the sale.

How would you help someone who cares more about style than sport find what they want?

What they are checking: Whether they can serve lifestyle shoppers as well as serious athletes.

A teammate is overwhelmed with customers while you're restocking. What do you do?

What they are checking: Whether they're collaborative and step in to help the team serve athletes.

How do you stay friendly with an impatient or rude customer?

What they are checking: Whether they can keep the athlete experience positive under stress.

How would you keep merchandise looking right during a busy weekend?

What they are checking: Whether they keep strong presentation standards while still serving customers.