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Team Captain Footwear & Apparel

Dick's Sporting Goods · Fairview Heights, IL · $49,500–$63,500 a year · Full time

Posted Jun 29, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you coached a teammate to sell better. What changed after your coaching?

What they are checking: Whether they can develop others through specific coaching, which is the main difference between a captain and a strong seller.

Tell me about a time you led by example when the team's energy was low.

What they are checking: Whether they model the service and selling they expect, which is how captains earn credibility.

Describe a time you had to give hard feedback to someone you liked.

What they are checking: Whether they can hold standards with teammates even when it is uncomfortable.

What would you do

Footwear is slammed on a Saturday and apparel is empty. How do you move your people?

What they are checking: Whether they read the floor in real time and deploy the team where athletes need help most.

A teammate is great with customers but always disappears into the stockroom for sizes. How would you help them?

What they are checking: Whether they can spot a workflow problem and fix it without discouraging a good teammate.

A customer wants a shoe in a size we don't have. What do you and your team do?

What they are checking: Whether they find another way to win the sale, like ordering online or suggesting a comparable fit.

How do you balance keeping the shoe wall full with spending time on the floor with athletes?

What they are checking: Whether they can manage replenishment and selling together without letting either slip.

About the work

How would you fit a runner for shoes if they tell you their knees hurt after long runs?

What they are checking: Whether they know enough about gait, fit and cushioning to guide performance footwear choices responsibly.

What numbers would you watch to know if footwear and apparel are having a good day?

What they are checking: Whether they understand the sales metrics that matter and can use them to steer the shift.

How would you teach a new teammate to help someone find an outfit for both performance and style?

What they are checking: Whether they can break down product knowledge into simple lessons a new hire can use quickly.

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The full job description

As published by Dick's Sporting Goods.

At DICK’S Sporting Goods , we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today! OVERVIEW: Sport inspires us. Innovation drives us. Come Win With Us at DICK’S Sporting Goods as part of a team that redefines what’s possible. Whether you live for sport or cozy fashion, you’ll love building your career at DICK’S. It’s more than a job — it’s a chance to be part of a team where you’re welcomed, supported, and empowered from day one. In our stores, you’ll make a real difference by delivering exceptional experiences to athletes of all abilities. If you’re coachable, accountable, collaborative, and trustworthy, this is the place for you. Win with us every time you step onto the floor. Lead a dynamic retail team focused on delivering exceptional service through product knowledge and athlete engagement across footwear and apparel. As a Team Captain – Footwear & Apparel , you will coach teammates, drive sales, and ensure athletes find the right products for performance and style. Grow your leadership impact in a fast paced, team first environment. Job Duties & Responsibilities • Deliver outstanding athlete experiences by anticipating athlete needs and providing clear, accurate, and knowledgeable information about products and assortment. Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation, replenishment standards, etc. Promote and lead company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.). • Together with the SM and ASM, contribute to the development of 30-60-90 day plans to support business priorities for assigned department(s). Help establish working plans related to operational initiatives, staffing, hiring needs, operational and merchandising sets, etc. in accordance with established budgets and financial goals. Execute plans and make adjustments as needed throughout plan duration using independent judgment and analysis of plan effectiveness. When sole leader in building, act as Head Coach and perform general store oversight including opening and closing procedures, Front End and Cash Office functions, teammate supervision, etc. • Daily/weekly, communicate departmental goals and plans to direct reports and assign workload based on skill levels to maximize efficiencies. Monitor progress against plans and changes to store goals and pivot accordingly to ensure uninterrupted operations and athlete support while still meeting payroll and financial goals. Includes developing effective schedules for direct reports and making adjustments as needed to meet athlete traffic demands while also ensuring successful completion of operational and merchandising initiatives. • Build and lead a strong, effective team that successfully delivers positive athlete experiences. Includes taking the lead on sourcing, interviewing, hiring, onboarding, and retaining appropriate number of direct reports in area(s) of oversight. Ensure all teammates are properly trained and provide coaching, feedback, development, recognition, and motivation throughout teammate lifecycle. Also responsible for performance management, including annual reviews and promotional recommendations, and for holding teammates accountable for compliance with policies and procedures, including termination recommendations. Create a store environment where everyone, both teammates and athletes, are always welcome and treated with respect. • Adhere to and enforce established policies and procedures related to safety, loss prevention and standard operating procedures, as well as to laws/guidelines of external governing entities. Hold teammates who fail to meet or comply with expectations accountable. QUALIFICATIONS: • High School Diploma or Equivalent • 1-3 years of experience • Previous retail/customer-facing experience required. • Previous people leadership experience preferred VIRTUAL REQUIREMENTS: At DICK’S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments. To ensure a smooth and secure experience, please note the following: • Cameras must be on during all virtual interviews. • AI tools are not permitted to be used by the candidate during any part of the interview process. • Offers are contingent upon a satisfactory background check which may include ID verification . If you have any questions or need accommodations, we’re here to help. Thanks for helping us keep the process fair and secure for everyone! Targeted Pay Range: $49,500.00 - $63,500.00. This is part of a competitive total rewards package that could include other components such as: incentive, equity and benefits. Individual pay is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all teammate pay regularly to ensure competitive and equitable pay.DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.

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