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Systems Support Analyst Intern

Geneva Trading · Chicago, IL · $30.00–$35.00 an hour · IT - Systems Engineering

Posted Sep 24, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

This is a part-time role for 15 weeks while you are in school. How will you balance it with your classes?

What they are checking: Whether they can commit reliably to an on-site schedule alongside school demands.

Tell me about a time you did not know the answer to a technical problem. What did you do?

What they are checking: Whether they ask questions and research instead of bluffing, which this role says it expects.

How do you explain a technical fix to someone who is not technical and is in a hurry?

What they are checking: Whether they communicate clearly and briefly with busy users who just want things working.

What home lab, class project or personal setup have you built that taught you something about IT?

What they are checking: Whether they have genuine curiosity about systems outside of required coursework.

What would you do

A trader says their screen froze during market hours and they are losing money. How do you handle the next few minutes?

What they are checking: Whether they stay calm, prioritize getting the trader working again, and escalate quickly when needed.

Two people ask you for help at the same moment. One is a trader and one is in HR. How do you decide?

What they are checking: Whether they understand business impact and can prioritize without being rude to anyone.

About the work

Walk me through how you would troubleshoot a trader's computer that will not connect to the network.

What they are checking: Whether they follow a logical order of checks instead of guessing, which saves time on a trading floor.

What do you know about Active Directory, and what tasks have you done in it?

What they are checking: Whether they have touched the basic tools of user and access management in a business setting.

How would you set up a new employee's workstation so they can work on their first day?

What they are checking: Whether they think through accounts, hardware, software and access in a complete, ordered way.

How would you document a fix so the next person on the team can use it?

What they are checking: Whether they think about the team and repeatable knowledge, not just closing their own ticket.

Practice this interview out loud.

Offer builds a real interview for this exact role at Geneva Trading from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

Practice this out loud

The full job description

As published by Geneva Trading.

Founded in 1999, Geneva Trading is a premier global principal trading firm with strategically located offices in Chicago, Dublin, and London. Our relentless focus on trading excellence combined with technological innovation has equipped us with a best-in-class proprietary trading platform, enabling us to compete at the highest levels in the global markets. Rooted in a culture of integrity, collaboration, and an unwavering passion for progress, we foster an environment of personal and professional excellence. Our nimble organizational structure and entrepreneurial spirit attract top-tier talent with a passion for innovation, laying the foundation and driving our consistent success in the industry. &nbsp; Intern With Geneva Trading &nbsp;Geneva Trading is looking for students to join our systems support team for a systems support analyst apprenticeship next year. Our systems support analyst apprenticeship is a 15-week part-time on-site role that gives you hands-on experience&nbsp;working&nbsp;desktop and general IT support in the trading industry. Our systems support interns are expected to learn on the job by asking questions, applying classroom knowledge and&nbsp;real world&nbsp;experience, all whilst learning from experienced IT professionals.&nbsp;You’ll&nbsp;receive mentorship by industry pros and will receive&nbsp;additional&nbsp;support from the Human Resources team to enhance your experience. This is a temporary part-time opportunity; start date and hours are flexible based on your academic schedule. &nbsp; As a Systems Support Analyst You Will: <span data-ccp-props="{"134233117":false,"134233118":false,"134245418":true,"134245529":true,"335559738":281,"335559739":281}">&nbsp; <li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"> Respond to hardware and software support issues from employees for Microsoft Office applications (Word, Outlook, Excel), Phone/Voicemail, Printers, etc. &nbsp; <li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"> Leverage AI-driven productivity tools and assistants (e.g., ChatGPT, Microsoft Copilot) to accelerate troubleshooting, research solutions, and improve help desk efficiency. &nbsp; <li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"> Assist&nbsp;in supporting and troubleshooting enterprise AI applications and features&nbsp;utilized&nbsp;by internal staff. &nbsp; <li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"> Set up, configure, and install new workstations, monitors, etc. &nbsp; <li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"> Install and configure applications as requested. &nbsp; <li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"> Set up/remove user accounts as&nbsp;required. &nbsp; <li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"> Track and update IT inventory. &nbsp; <li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"> Perform miscellaneous related duties as assigned. &nbsp; Required Qualifications: <span data-ccp-props="{"134233117":false,"134233118":false,"134245418":true,"134245529":true,"335559738":281,"335559739":281}">&nbsp; <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"> Currently enrolled in an&nbsp;associate’s or bachelor’s&nbsp;degree program in Information Technology or similar field of study. &nbsp; <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"> Experience troubleshooting, basic networking concepts, and Windows OS. &nbsp; <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"> A foundational understanding of Generative AI concepts and an eagerness to learn how AI is transforming modern IT operations. &nbsp; <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"> Excellent customer service and general hardware knowledge. &nbsp; <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"> Physical demands include the ability to lift up to 50 pounds. &nbsp; Preferred Qualifications: <span data-ccp-props="{"134233117":false,"134233118":false,"134245418":true,"134245529":true,"335559738":281,"335559739":281}">&nbsp; <li data-leveltext="" data-font="Symbol" data-listid="16" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"> Experience with application support and hardware builds highly preferred. &nbsp; <li data-leveltext="" data-font="Symbol" data-listid="16" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"> Prior experience using AI tools to&nbsp;assist&nbsp;with basic scripting (e.g., PowerShell) or task automation preferred. &nbsp; <li data-leveltext="" data-font="Symbol" data-listid="16" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"> Strong project management experience preferred. &nbsp; <li data-leveltext="" data-font="Symbol" data-listid="16" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"> Prior work experience in Help Desk, Desktop Support, IT Support, or End User Support preferred. &nbsp; Compensation: Hourly Range: $30-35/hr The final hourly rate will be dependent on the successful candidate's skills, experience, education, and qualifications.&nbsp; &nbsp; Application expected to close: 11/23/2026&nbsp; We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. &nbsp; We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply at Geneva Trading