Supervisor, Utilization Management
Posted Sep 28, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about a time you led a team through a change in process or policy.
What they are checking: Whether they can help staff adapt while keeping work moving.
How do you give a staff member feedback on their performance and career goals?
What they are checking: Their approach to developing people, which the posting lists as a core duty.
Tell me about a time you had to balance staff workload during a sudden spike in requests.
What they are checking: Their ability to redistribute work and keep the team from burning out.
What would you do
One of your nurses consistently misses turnaround deadlines but her reviews are excellent. How do you handle it?
What they are checking: Their ability to coach on productivity without sacrificing the quality that makes someone valuable.
A provider complains that your team is denying too many requests. How do you look into it?
What they are checking: Whether they review data and cases objectively rather than becoming defensive.
How do you handle a complex case where the member's needs don't fit neatly into criteria?
What they are checking: Their judgment and when they involve medical directors or care management.
About the work
How would you monitor a prior authorization and concurrent review team to make sure they meet turnaround and quality standards?
What they are checking: Whether they know the metrics that matter and how to track them daily.
How do you stay current on regulations and accreditation standards like NCQA and URAC for utilization management?
What they are checking: Their commitment to knowing the rules their team must follow.
What would you look at to find opportunities for process improvement in a UM department?
What they are checking: Whether they can spot bottlenecks and inefficiencies using data and staff input.
How would you help develop UM policies that are clear enough for nurses to follow consistently?
What they are checking: Whether they can write policy that leads to consistent and fair decisions.
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Practice this out loudThe full job description
As published by Centene.