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Supervisor Urgent Care

Children's Wisconsin · New Berlin, WI · Full time

Posted Sep 29, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you coached an employee with an attendance problem. What did you do?

What they are checking: Whether they address attendance consistently and fairly, as the posting names it directly.

Tell me about a staff member you helped grow into a stronger role. What did you do?

What they are checking: Whether they invest in coaching and development rather than only correcting problems.

How do you keep staff morale up during a long, heavy respiratory season?

What they are checking: Whether they notice burnout and take practical steps to support the team.

What would you do

You'd share supervision of all Children's Urgent Care locations with another supervisor. How would you divide the work and stay aligned?

What they are checking: Whether they can co-lead without gaps or mixed messages to staff across several sites.

A location calls you at 5 p.m. and says two staff are out and the wait is already two hours. What happens next?

What they are checking: Whether they can move staff, adjust intake and communicate with families quickly.

The posting mentions PPL. How do you manage paid leave requests fairly when everyone wants the same weeks off?

What they are checking: Whether they apply clear, fair rules to time off that staff will trust.

A parent complains that their child was misdiagnosed at one of the urgent care sites. How do you handle it?

What they are checking: Whether they respond to families with care and route clinical concerns to the right people.

About the work

How do you build staffing plans and schedules for urgent care when patient volume swings with the seasons?

What they are checking: Whether they plan ahead with data for respiratory season instead of reacting each week.

How would you run quality assurance across urgent care sites you aren't at every day?

What they are checking: Whether they use audits, metrics and site visits to keep quality consistent across locations.

What numbers tell you an urgent care location is running well?

What they are checking: Whether they track door-to-provider time, patient satisfaction and other real measures of timely, quality care.

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The full job description

As published by Children's Wisconsin.

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today. Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/ Job Summary Works collaboratively with the other Children's Urgent Care (CUC) Supervisor to supervise all Children's Urgent Care staff in the day-to-day operations of all Children's Urgent Care locations to ensure patients receive quality services in a timely manner. Has responsibility for CUC Staffing plans, Schedules, Quality Assurance, PPL, Attendance, Coaching and Development of staff. Work collaboratively with staff, peers, and department managers to achieve goals set forth by CUC Manager and Medical Director. - Bachelor's Degree in nursing required. - Minimum12 months of supervisory experience preferred, prior experience in a leadership role preferred. - A license to practice professional nursing in the State of Wisconsin. - Ability to work flexible hours (evenings and weekends) to meet patient care needs. - Comprehensive knowledge of the principles of pediatric growth and development and child/family responses to fear, illness, injury and hospitalization. Specific skills, experience or accreditation in pediatric clinics preferred. This knowledge is usually acquired through a minimum of three years experience in pediatric nursing. - Excellent communication and interpersonal skills necessary to effectively deal with intra and interdepartmental problems and communicate with other staff, physicians, health team members, visitors and consumers. - Requires good analytical skills necessary to prioritize work, problem solve and develop systems to improve accuracy and efficiency, assess complex patient conditions effectively and to develop comprehensive plans of care. - An understanding of CHW health care delivery system and the impact of other health care delivery systems on the patient and family. - The ability to represent the organization and serve consumers in a professional manner and promote a positive image of the organization and its services. - Must be able to walk, stand for long periods, over 80 percent, of the assigned work period. - BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council required - License RN-Registered Nurse (30) - State of Wisconsin required - Provides care appropriate to patient population and as described in applicable policies and procedures. Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law. Certifications/Licenses: BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council, License RN-Registered Nurse (30) - State of Wisconsin

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