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Supervisor, Patient Care (Emergency Department) PM Shift

Children's Wisconsin · Milwaukee, WI · Full time

Posted Apr 23, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you had to support a nurse after a pediatric death or a very hard case.

What they are checking: Whether they recognize emotional strain on staff and respond with real support, not just moving on.

Tell me about a time you held a staff member accountable for not following a safety standard.

What they are checking: Whether they enforce standards of care consistently, even with experienced staff.

How do you support shared governance and get staff input when you work PM shift?

What they are checking: Whether they include front-line nurses in decisions and practice, as the posting's governance model expects.

What would you do

It's 7 p.m. in the pediatric Emergency Department, the waiting room is full and you have two trauma activations coming. How do you run the next hour?

What they are checking: Whether they can direct flow, staffing and priorities in a Level I pediatric ED under real pressure.

A parent in the waiting room is yelling about how long they've waited with a feverish child. What do you do?

What they are checking: Whether they can de-escalate, recheck the child's condition, and explain triage honestly.

A behavioral health patient has been boarding in the ED for two days and is escalating. How do you keep that child and your staff safe?

What they are checking: Whether they can handle the growing problem of pediatric mental health boarding with safety and compassion.

About the work

How do you decide nurse assignments on PM shift when acuity is changing fast?

What they are checking: Whether they match nurse skill to patient need and rebalance as the shift changes.

How do you keep patients flowing out of the ED when inpatient beds are full?

What they are checking: Whether they understand boarding, bed management and how to advocate across departments at night.

What signs in a child's triage would make you move them straight back, even if they look okay?

What they are checking: Whether they know subtle pediatric warning signs like sepsis or respiratory fatigue that can be missed.

What information do you make sure gets passed to the night supervisor at handoff?

What they are checking: Whether their handoffs are clear and complete enough to protect patients across shift change.

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The full job description

As published by Children's Wisconsin.

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today. Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/ **This is a PM Shift Supervisor position for the Emergency Department (ED.) Job Summary Promotes the patient care philosophy and objectives of the professional practice governance members by subscribing to and supporting CW standards of care through the coordination of patient care activities. Acts as an active member of the leadership team to support the care management model, CW scope and standards of pediatric clinical nursing practice, legal regulations, CW Code of Ethics and hospital policies. Works toward achieving ongoing development of leadership skills and participates in professional activities to stay current in relevant area of clinical practice. Facilitates the development and engagement of professional and technical personnel (registered nurses, respiratory therapists, graduate nurses, nurse interns, technicians, health unit secretaries, care partners) providing patient care. Essential Functions • Responsible for shift supervision of professional and non-professional personnel who provide direct patient care. Acts as an active member of the management team to support care management model, standards of nursing practice, legal regulations, and hospital policies. • Acts as clinical resource to unit staff members and nurses on other units. Communicates significant clinical issues to nursing manager. • Supervises patient care activities on assigned shift and assigns the care of patients to staff nurses, care partners, respiratory therapists. • Assists in making patient placement decisions on unit and works with other charge nurses, physicians Patient Care Manager, Patient Care Manager on-call and the Admitting Department to problem solve regarding patient placement issues. Provides a complete report of patient status and unit activities to the on-coming charge nurse • Participates in unit, hospital, medical or nursing committees. Supports staff educational activities on the unit. Works with educational services and manager regarding staff development needs on the unit. • Assists and supports staff members in their pursuit of professional goals. Acts as a professional role model and staff advocate. • Responsible for understanding and adhering to the Children’s Organizational Code of Ethics and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to Children's business. • Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale. Recommends hiring, terminations, compensation changes, promotions, corrective action decisions, and terminations. • Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards. • Performs people management responsibilities for employees which may include but are not limited to: employee engagement, recruitment, performance management and development People Management Responsibility: • Performs people management responsibilities for employees which may include but are not limited to: employee engagement, recruitment, performance management and development Education: • Bachelor's Degree in Nursing required Experience: • 2+ years technical/clinical experience necessary in order to gain knowledge of professional nursing practice and procedures, and proficiency in the care of complex pediatric patients, as well as preferred experience in supervision in order to oversee unit staffing and activities of subordinate staff. Required Knowledge, Skills and Abilities: • Analytical skills that is necessary to assess complex patient conditions effectively and to develop comprehensive plans of care. • Synthesizes multiple sources of information to assist in the resolution of human responses to complex problems. • Knowledge of medical theory and practice. • Interpersonal and communication skills to interact effectively with interdisciplinary health team members and consumers. Licenses and Certifications: • BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross Required • License RN-Registered Nurse (30) - State of Wisconsin Required • PALS-Pediatric Advanced Life Support - American Heart Association/American Red Cross Required Patient Care Responsibility • Provides care appropriate to patient population and as described in applicable policies and procedures. Required for All Jobs: • This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job. • Employment is at-will. This document does not create an employment contract, implied or otherwise. Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law. Certifications/Licenses: BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council, License RN-Registered Nurse (30) - State of Wisconsin

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