JobsAdvocate Health

Supervisor of Patient Transport - 3rd Shift

Advocate Health · Milwaukee, WI

Posted Sep 14, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you supervised a team on an overnight shift with little backup available. How did you keep things running?

whether the candidate can operate independently and make sound calls without a manager on site

Describe a time you had to coach an employee whose performance wasn't meeting standard. What did you say and what changed?

comfort with direct, constructive feedback and follow-through

Tell me about a safety issue you noticed or were told about on a shift. How did you investigate it and what did you recommend?

diligence in following through on safety concerns and using judgment before escalating

Have you ever had to recommend a hiring decision, promotion, or termination? Walk me through how you approached it.

judgment and rigor in personnel decisions that carry real consequences

What's your experience leading in a hospitality or service environment, and how did that prepare you for supervising transport staff?

whether prior lead experience translates to this specific service and physical work environment

Technical

Walk me through how you'd build a master schedule for a patient transport team, covering vacations, holidays, and call-offs.

familiarity with staff scheduling logistics and balancing coverage against fairness

How would you set up a quality control check to make sure transport times and patient handling meet the standards this hospital expects?

ability to design inspection or audit processes rather than just react to complaints

What records would you keep to show this department meets Joint Commission standards, and how would you stay on top of them during a night shift?

understanding of compliance documentation and attention to detail

Situational

A transporter calls in sick at 11pm and you're already short-staffed for the night. What do you do?

real-time problem solving and prioritization under staffing pressure

A nurse calls saying a transport is late and a patient is missing a scan window. How do you handle that call in the moment, and afterward?

customer service instincts and how they balance urgency with process

Two of your transporters are in an ongoing conflict that's affecting morale on the floor. How do you step in?

conflict resolution skills and willingness to address interpersonal friction directly

You're on call over a weekend and get a call at 3am about a staffing gap. Talk me through what you'd want to know before deciding what to do.

how they triage information and decide when a problem needs their physical presence

How do you decide when a problem is something you handle yourself versus something you escalate to the manager?

judgment about scope of authority and knowing limits

Practice this interview out loud.

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The full job description

As published by Advocate Health.

Department: 11598 Aurora St. Lukes Medical Center - Patient Transport Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: • 3rd shift, salaried position • Typical hours are between 10:00pm - 7:30am • On call weekend coverage rotation Pay Range: $25.30 - $37.95 Major Responsibilities: • Ensures efficient and effective utilization of assigned staff and guides their development through instruction, quality assurance inspections, and follow-up. • Prepares master work and time schedules under the direction of the Manager, coordinating vacation and holiday time and reviewing daily adjustments in the work schedule. Reviews Payroll Time Recording system and other records of absence and tardiness, consulting with the Manager regarding unusual circumstances. • Tests and initiates recommendations on products, systems, and procedure changes and methods relative to greater effectiveness and efficiency. • Conducts formal and informal inspections to ensure quality control relative to products, systems, procedures, and methods. Follows through on special work requests and problems or complaints. • Assists in setting short and long term goals and establishes priorities based on department and hospital objectives; resolves and prevents problems, using good foresight and judgment and makes sound recommendations to the Manager; establishes job methods, procedures, quality, and quantity standards. • Maintains accurate and up to date records of material distribution activities in all areas to meet and exceed the Joint Commission standards. • Investigates and follows up on safety issues, investigates and assesses department problems, and recommends solutions. • Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale. Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations. • Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business. Licensure, Registration, and/or Certification Required: • None Required. Education Required: • High School Graduate. Experience Required: • Typically requires 3 years of experience in hospitality services or related field, with experience as a lead or senior level staff. Knowledge, Skills & Abilities Required: • Strong management and interpersonal skills. • Good oral and written communication skills are essential. Physical Requirements and Working Conditions: • Must be physically able to stand for up to 80% of each workday as well as sit, walk, lift, squat, and bend. • Must be able to frequently lift up to 40 lbs. and occasionally up to 100 lbs. • Operates all equipment necessary to perform the job. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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