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Supervisor - Medical Staff Services

SSM Health · WI · Full time

Posted Sep 15, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

You'd chair the credentialing system steering committee. How do you run a productive meeting?

What they are checking: Leading meetings that solve problems and move decisions forward, which the posting describes.

Tell me about a time you found a red flag in a provider's history. How did you handle it?

What they are checking: Recognizing concerns and escalating them properly rather than letting them pass.

How do you lead a small team through heavy reappointment cycles without missing deadlines?

What they are checking: Planning and workload management, since late reappointments can stop providers from practicing.

What would you do

A department chair needs a new surgeon approved quickly, but the file is missing a verification. What do you do?

What they are checking: Holding the line on complete credentialing even under pressure from physician leaders.

About the work

Walk me through the credentialing process for a new physician from application to approval.

What they are checking: Knowing primary source verification and committee steps, which protect patients from unqualified providers.

How do you keep credentialing files accurate and confidential?

What they are checking: Data accuracy and confidentiality, which the posting names as central to the role.

The posting mentions annual audits with managed care contract delegates. How do you prepare for one?

What they are checking: Keeping files audit-ready and understanding what delegated credentialing audits look for.

What credentialing database or software have you used, and how did you administer it?

What they are checking: Hands-on system administration experience, since the role owns the credentialing database.

How do you design a credentialing process so it's well documented and repeatable?

What they are checking: Building clear procedures, which the posting lists as a primary responsibility.

Someone asks for an ad hoc report on providers due for reappointment. How do you pull it together?

What they are checking: Reporting skills that serve internal and external customers quickly and accurately.

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The full job description

As published by SSM Health.

It's more than a career, it's a calling. WI-SSM Health St. Mary's Hospital - Madison Worker Type: Regular Job Highlights: Join a team where your work matters— every moment, every patient, every community. At SSM Health, you'll be empowered to grow, supported to thrive, and inspired to make a lasting impact. Department: Medical Staff Services Schedule: Days Apply today. SSM Health – We bring out the incredible in you, everyday. Job Summary: Administers the credentialing database and ensures accuracy, completion and confidentiality of material to ensure accurate data management of the credentialing process. Serves as chairperson of credentialing system steering committee in addition to leading team meetings. Job Responsibilities and Requirements: PRIMARY RESPONSIBILITIES • Designs and develops credentialing program to ensure the credentialing process is well-documented, based upon accurate and complete information, and maintained in a highly confidential manner. • Prepares annual audits with managed care contract delegates. • Co-leads monthly staff meeting to troubleshoot ongoing issues and concerns. • Generates standard and ad hoc credentialing reports per request by internal and external customers. • Administers the credentialing database and ancillary physician relations and access modules. • Serves as chairperson and team leader on assigned committees. • Provides input for hiring, training, leading, and evaluating staff. • Performs other duties as assigned. EDUCATION • Associate's degree EXPERIENCE • Three years' credentialing experience, with two years leadership experience to include leading work teams and/or projects PHYSICAL REQUIREMENTS • Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. • Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements. • Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. • Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc. • Frequent keyboard use/data entry. • Occasional bending, stooping, kneeling, squatting, twisting and gripping. • Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs. • Rare climbing. REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS • None Department: 8411000038 MEDICAL STAFF OFFICE Work Shift: Day Shift (United States of America) Scheduled Weekly Hours: 40 SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. Click here to learn more.

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