Jobs › SSM Health

Supervisor Food Service - Long Term Care

SSM Health · Fond du Lac, WI · Full time

Posted Sep 28, 2026 · We last checked this listing on Oct 6, 2026

Apply at SSM Health

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

The posting says you'd hire, discipline and even terminate staff. Tell me about a time you had to address a performance problem.

What they are checking: Handling difficult supervisor conversations fairly and following through on them.

How do you keep a team motivated in a kitchen that runs the same routine every day?

What they are checking: Leadership that develops staff and keeps standards high over time.

How would you work with nursing staff and the dietitian on a resident's changing needs?

What they are checking: Collaboration that keeps diet orders, preferences and care plans connected.

What would you do

A cook calls in sick an hour before dinner. What do you do?

What they are checking: Problem-solving under pressure to keep residents fed safely when staffing falls short.

A resident complains that the food is always cold and bland. How do you respond?

What they are checking: Taking resident satisfaction seriously and finding fixes, since dining shapes quality of life in long-term care.

About the work

Walk me through how you'd run a dinner service for residents at St. Francis Home from start to finish.

What they are checking: Organizing a meal service that is safe, on time and meets each resident's diet orders.

How do you make sure residents on special diets, like pureed or diabetic, get the right meal every time?

What they are checking: Systems that prevent diet errors, which can cause choking or medical problems for residents.

What food safety practices do you check every shift?

What they are checking: Knowledge of temperatures, storage and sanitation that keep a vulnerable population safe.

The posting mentions budgets, work plans and staffing. How have you helped control food or labor costs?

What they are checking: Practical cost management without hurting meal quality or resident satisfaction.

How do you prepare for a state survey or health inspection?

What they are checking: Keeping the department inspection-ready every day rather than scrambling beforehand.

Practice this interview out loud.

Offer builds a real interview for this exact role at SSM Health from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

Practice this out loud

The full job description

As published by SSM Health.

It's more than a career, it's a calling WI-St Francis Home Worker Type: Regular Job Highlights: Join a team where your work matters—every moment, every patient, every community. At SSM Health, you'll be empowered to grow, supported to thrive, and inspired to make a lasting impact. As a Food Service Supervisor, you will coordinate daily food service operations, support and develop staff, and ensure meals are prepared and served safely, efficiently, and with excellence. Working closely with leadership, you will help create a positive dining experience that enhances resident satisfaction and well-being. Department: Dietary Schedule: Full-time position scheduled for 40 hours per week, Monday through Friday, with shifts from 11:00 a.m. to 7:30 p.m.. Apply today. SSM Health – We bring out the incredible in you, every day. Job Summary: Provides oversight at the direction of leadership on site to coordinate activities of employees engaged in all aspects of the operations. With collaboration of leadership ensures the needs of the patients, customers, and visitors are met from a food and service perspective. May participate in budgets, work plans, and staffing initiatives to effectively supervise the department. Job Responsibilities and Requirements: PRIMARY RESPONSIBILITIES • Recruits, interviews, promotes, disciplines, and terminates staff. Sets performance standards and goals for direct reports and the department. Evaluates and counsels staff on their performance. Monitors workload statistics to ensure appropriate staffing levels. Provides for the education needs of the staff. • Collaborates with leadership in the development, interpretation and implementation of d policies and procedures. Ensures policies and procedures are reviewed and updated on a regular basis to maintain compliance with any changes to federal, state, local, or other regulatory requirements. • Directs the daily operations of the department, including but not limited to menu planning, purchasing, ordering, inventory and preparation to ensure staff has the appropriate equipment, inventory and resources to perform job duties. Establishes operating standards to implement quality improvements and communicates to both staff and ministry leadership. • Assists to maintain cash controls and payroll functions for the department. • Adheres to HACCP guidelines and complies with all safety and risk management policies and procedures. • Monitors and assures food that is served meets quality, taste, presentation and portion standards. Makes adjustments and coaches staff as needed. • Prepares and distributes work schedules and task assignments for assigned group. Evaluates requests for time off and schedule changes and approves or declines following policy. Works with department leadership to ensure staffing levels are adequate to meet needs. Coordinates changes to schedules due to sick calls, leave of absence or other emergent changes in staff availability or work volume. Advises supervisor of any potential policy violations related to attendance or schedules. • Works in a constant state of alertness and safe manner. • Performs other duties as assigned. EDUCATION • High School diploma/GED or 10 years of work experience EXPERIENCE • Two years' experience PHYSICAL REQUIREMENTS • Constant standing and walking. • Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. • Frequent reaching and gripping. • Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. • Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc. • Frequent use of smell and taste to distinguish differences or similarities in intensity or quality of flavors and/or odors, or recognizing particular flavors and/or odors. • Occasional bending, stooping, climbing, kneeling, sitting, squatting, twisting and repetitive foot/leg and hand/arm movements. • Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs. • Occasional keyboard use/data entry. • Occasional driving. REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS State of Work Location: Illinois, Missouri, Oklahoma, Wisconsin • ServSafe Food Protection Manager Certification - National Restaurant Association Work Shift: Evening Shift (United States of America) Job Type: Employee Department: 9091000068 FOOD SRV - SK NRS Scheduled Weekly Hours: 40 SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. Click here to learn more.

Apply at SSM Health