JobsAdvocate Health

Supervisor Environmental Services

Advocate Health · Park Ridge, IL

Posted Sep 15, 2026 · We last checked this listing on Sep 20, 2026

Apply at Advocate Health

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you had to discipline or write up an employee. What led to it and how did you handle the conversation.

comfort with the harder side of supervision and whether discipline is handled fairly and by policy, not emotionally

Describe how you've trained a new environmental services associate from their first day through them working independently.

ability to actually build competence, not just assign a buddy and hope

Tell me about a time you had to respond to a facility emergency, like a flood or a spill, and get staff and equipment there fast.

crisis response experience and ability to mobilize a team quickly

Tell me about a time you had to give a low performer honest feedback. How did that conversation go and what happened next?

whether coaching skills go beyond avoidance or vague praise

What does a typical day look like for you managing both environmental services and linen staff at the same time?

whether they grasp the scope of dual departmental oversight this role actually requires

Technical

How do you run a quality control check on a cleaned patient room, and what do you do when it fails?

real working knowledge of sanitation standards and follow-up process, not just familiarity with a checklist

How do you build a weekly schedule that covers all cleaning frequencies and special projects while also handling PTO requests fairly?

practical scheduling competence and fairness in balancing staffing needs against employee requests

What's your experience with Environment of Care rounds or working alongside infection control and safety teams?

familiarity with hospital regulatory and infection control processes specific to this environment

How comfortable are you with Excel and Word for things like timecards, logs, and supply tracking?

basic computer proficiency needed for the administrative parts of the job

Situational

Walk me through how you'd handle bed turnover when the bed board shows five discharges at the same time on your shift and the ED needs beds right now.

whether the candidate can prioritize under pressure using tools like teletracking and understands patient flow urgency

A patient or family member complains directly to you about how their room was cleaned. What do you do in that moment and afterward?

customer service instincts and whether they close the loop rather than just apologizing

Two associates are in conflict and it's affecting the unit. How do you step in?

conflict resolution skills mentioned explicitly in the posting, and whether they de-escalate rather than avoid

You're short-staffed on a night shift with a construction project deadline the next morning. What do you do?

prioritization and problem-solving when resources don't match demand

A vendor delivery of supplies is backordered and you're running low on something you need daily. How do you handle it?

resourcefulness and vendor management under supply constraints

Practice this interview out loud.

Offer builds a real interview for this exact role at Advocate Health from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

Practice this out loud

The full job description

As published by Advocate Health.

Department: 11906 Advocate Lutheran General Hospital - Environmental Services Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: 3:00pm to 11:30pm Pay Range: $26.55 - $39.85 Major Responsibilities: Inspects work in progress and upon completion for quality and timeliness of completion 1)Observes Environmental Services and Linen associates performing job tasks to evaluate competence 2)Conducts new associate training and department orientation 3)Conducts on-going education of staff; annual safety competencies etc. 4)Responsible for the implementation of all department policies and procedures. Involved in implementing new initiatives and programs. 5)Ensures staff assignments are completed and deadlines are met 6)Ensures timely cleaning of beds/rooms/areas for patient admissions/transfers/treatment. Monitors bed board and demonstrates excellent skills in the use of teletracking. 7)Completes sanitation quality control check list and provides feedback to Environmental Services staff and customers 8)Participates in weekly Environmental of Care Rounds with Infection Control and/or safety personnel to evaluate cleanliness of areas. Participates in committees such as Hazmat committee etc as necessary. 9)Conducts patient interviews and follows through on complaints/issues 10)Responds to facility emergencies (ie floods) with appropriate staff and equipment Performs general supervisory duties 1)Initiates disciplinary actions and recommends termination of associates in accordance with departmental and hospital policy. Provides supporting documentation to management regarding issues related to corrective actions. 2)Completes and submits performance reviews for all Environmental services and Linen staff. 3)Interviews candidates for open positions and recommends hiring of staff 4)Issues supplies to staff and ensures adherence to cost containment programs 5)Inspects equipment and supplies for cleanliness ,adequacy and working order 6)Promotes safe work practices. Maintains all required logs and manifests. Implements continuing education programs in order to meet hospital regulations and standards. 7)Reports items in need of repair or replacement to appropriate hospital personnel and follows through on all requests 8)Provides associate support and counseling regarding job-related problems and/or performance issues. Assures that company policies are administered fairly and consistently Plans and supervises the day-to-day operations of the Environmental Services and Linen Department. Including Meeting reservations and set up. 1)Prepares schedules and assignments ensuring all job tasks are assigned and areas are properly staffed. Also assigns special project work. Evaluates PTO requests and approves or denies based on the needs of the department. Monitors staff arrivals and departures. 2)Ensures all cleaning frequencies are scheduled and completed within specified time frames 3)Provides daily instructions and assignments to staff 4)Meets with all area managers to evaluate/schedule project cleaning needs 5)Attends construction meetings to plan for equipment and cleaning needs and meet established deadlines for occupancy 6)Follows through on verbal and written work order requests. Makes assignments to ensure customer and patient needs are met in a timely manner. 7)Places orders for all needed supplies and equipment for the Environmental Services and Linen departments. Follows through on orders resolving any backorder issues to ensure needed supplies are available at all times. Meets with various vendor representatives on a regular basis. Keeps track of and maintains all AV and meeting room equipment to ensure customer needs are met. 8)Edits and maintains associate timecards. Prepares timecards for approval. Maintains associate attendance records. Education/Experience Required: • High School Diploma or equivalent. • 3 years leadership experience in a service department (hospital setting preferred) Knowledge, Skills & Abilities Required: • Good supervisory skills in scheduling, planning, evaluating,training and coaching Environmental Services Associates required. • Good skills in identifing and resolving conflicts constructively • Strong verbal and written communication skills required. . Strong organizational and prioritizing skills. - Strongly detailed and results oriented. - Strong interpersonal skills. • Highly motivated, exercises initiative. . Strong computer skills and strong skills in using Microsoft Word and Excel NA Physical Requirements and Working Conditions: Demands which require walking, standing, bending, climbing, and lifting throughout the work day. Ability to observe the work of others and provide feedback to enhance performance. Able to meet time constraints in a fast paced environment. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Apply at Advocate Health

Related jobs

Physical Therapist (PT) - Acute Care and Emergency

Advocate Health · Elgin, IL

Posted Sep 19 · Verified Sep 20

Medical Assistant (MA)/LPN - OB/GYN

Advocate Health · Franklin, WI

Posted Sep 19 · Verified Sep 20

Nurse Practitioner or Physician Assistant - Family Medicine - Full Time

Advocate Health · Summit, WI

Posted Sep 19 · Verified Sep 20

Registered Nurse (RN) - Orland Park

Advocate Health · Orland Park, IL

Posted Sep 18 · Verified Sep 20

GI Scheduler

Advocate Health · Chicago, IL

Posted Sep 18 · Verified Sep 20

Supervisor Clinical Physician Practice (Orland Park)

Advocate Health · Orland Park, IL

Posted Sep 18 · Verified Sep 20