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Store Director - NEW STORE - J.Crew Factory

J.Crew · Mequon, WI · $67,000–$84,000 a year · Full time

Posted Jun 18, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

You need to hire an entire team at once. How do you build it so it has the right mix of skills?

What they are checking: Whether they think about balancing leaders, selling strength and operations skill rather than filling headcount.

Tell me about a time you opened a store, launched a department or built something from scratch.

What they are checking: Whether they have handled the uncertainty of a start where no routines or history exist yet.

How would you set the culture in the first weeks so it lasts after opening excitement fades?

What they are checking: Whether they deliberately set expectations and habits early, when a new team is most open to them.

How do you train a brand-new team that has never worked together on the systems and standards they need?

What they are checking: Whether they can design training that gets people productive quickly while keeping standards consistent.

What would you do

This is a new J.Crew Factory store in Mequon. Walk me through your first 90 days, from hiring to opening day.

What they are checking: Whether they can sequence hiring, training, setup and launch so the store opens ready instead of scrambling.

Opening sales come in well below plan in the first month. What do you look at first?

What they are checking: Whether they can separate traffic, conversion and staffing problems instead of reacting broadly.

How would you build connections with the local community so shoppers know the store is there?

What they are checking: Whether they can drive awareness and loyalty in a new market beyond waiting for mall traffic.

Two of your new hires leave within the first month. How do you respond?

What they are checking: Whether they look at their own hiring and onboarding for causes instead of blaming the people who left.

About the work

A factory store runs on value and volume. How does that change the way you run the floor compared to a full-price store?

What they are checking: Whether they understand promotional pricing, high traffic and fast replenishment as the core of an outlet model.

How do you set up payroll and scheduling when you have no sales history for this location?

What they are checking: Whether they can plan labor from estimates and adjust quickly once real traffic data comes in.

Practice this interview out loud.

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Practice this out loud

The full job description

As published by J.Crew.

Our Story We think shopping should be fun. Actually, really fun. As in scoring our exclusive collection of colorful, classic styles at prices that can’t be beat. A fan of lots of options in amazing fits? You’ve got it. Looking for some great accessories you won’t find anywhere else? Check. Need to get dressed for a day at the office, a weekend get-together or your next family vacation? Easy, preppy-inspired outfits are a part of our DNA, so we’ve got you covered. Whatever the occasion, we’ve got styles for the whole family that’ll have your crew looking good. Plus, there always deals waiting for you… 24 hours a day, seven days a week. Job Summary As the Store Director, you are accountable for every aspect of your retail store performance. You ensure that the store is driving a profitable business while also focusing on genuine connections with customers that build loyalty and efficient operations. You’ll hire new talent while training and developing your existing team to make sure everyone is contributing to their highest potential. You’ll foster an inclusive work environment where everyone has a shared vision for driving the business and a sense of belonging. What You’ll Do • Lead your team & drive your business with a meaningful connection to every aspect of the brand while maximizing profitability. • Create exceptional customer experiences through personalized service standards, proactive engagement, and swift resolution of concerns while leading the team to execute service excellence. • Manage store operations, systems, and technology while ensuring accountability. • Recruit, train, and develop the best talent to build a diverse team that reflects the communities we serve. • Partner with the District Manager and management team to curate a collaborative working environment for all associates. • Ensure the team is always on track to exceed goals and provide best-in-class customer service. • Provide feedback to the District Manager (and relevant business partners) to influence a curated product assortment and the visual merchandise in store. Who You Are • Have 5+ years of full-time retail management experience, current Store Director experience is a plus. • Passionately support our brand, customers, and teams. • Stay up to date with current fashion trends and industry developments. • Embrace teamwork, flexibility, and courtesy while executing tasks. • Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills. • Have scheduling flexibility, including nights, weekends and holidays. • Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos. Some Perks and Benefits • Competitive base pay and bonus programs • Up to 60% discount on branded product from J. Crew, J. Crew Factory, and Madewell • Competitive Paid Time Off (PTO) plan, including paid holidays • 401(k) plan with company matching donations • Medical, dental, prescription, vision, and life insurance • Entertainment, travel, fitness, and mobile technology discounts See our full list of benefits here Note: availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements. Salary Range: $67,000.00 - $84,000.00 At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate’s geographic region of work premises, job-related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks. One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds. JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.

Apply at J.Crew