Jobs › NAPA Genuine Parts Company
Store Counter Sales (Part Time)
Posted Jul 30, 2026 · We last checked this listing on Oct 5, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about your background with automotive parts. What systems on a vehicle do you know best?
What they are checking: Whether they bring real parts knowledge, which the posting says is required for this role.
Tell me about a time a customer was angry with you. What did you do?
What they are checking: Whether they stay calm and focus on solving the problem rather than getting defensive.
Are you looking for full-time, part-time or a long-term career as a Parts Specialist, and why?
What they are checking: Whether their goals fit the store's needs and whether they plan to grow into the parts business.
What would you do
You're the face of the store when customers walk in. What do you do in the first 30 seconds with a new customer?
What they are checking: Whether they greet and engage customers right away instead of waiting to be approached.
A customer is sure they need a specific part, but what they describe sounds like a different problem. How do you handle it?
What they are checking: Whether they gently share their knowledge while respecting the customer's decision.
Two customers are at the counter and the phone is ringing. What do you do?
What they are checking: Whether they acknowledge everyone and manage the wait instead of letting someone feel ignored.
A coworker asks you a parts question you don't know the answer to. What do you do?
What they are checking: Whether they are honest about what they do not know and find the right answer together.
About the work
A mechanic calls needing a water pump for a vehicle and wants it fast. What information do you need and how do you get it to them?
What they are checking: Whether they gather the right vehicle details and move quickly to quote, locate and deliver the part.
Our stores use a computer system, a register and a paper catalog. How would you find a part if the computer system was down?
What they are checking: Whether they can work through paper catalogs and backup methods instead of being stuck without the computer.
How would you explain the difference between a good, better and best option on a part like brake pads?
What they are checking: Whether they can explain value and quality clearly so customers choose with confidence.
Practice this interview out loud.
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Practice this out loudThe full job description
As published by NAPA Genuine Parts Company.