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Sr. Manager, Clinical Supply

PCI Pharma Services · Rockford, IL · $122,000–$137,250 a year · Full time

Posted Sep 9, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you were the single point of contact between a client and many vendors.

What they are checking: Whether they can coordinate many parties and keep the client informed without confusion.

This is a fully remote role. How do you stay connected to PCI teams and clients?

What they are checking: Whether they can build trust and coordinate work without being on site.

Tell me about a supply risk you caught early that prevented a problem at sites.

What they are checking: Whether they think ahead and act before supply issues reach patients.

What would you do

Enrollment at several sites is running far faster than forecast. What do you do?

What they are checking: Whether they can re-forecast and act quickly to prevent sites from running out of drug.

A client disagrees with your recommended overage and wants to cut costs. How do you handle it?

What they are checking: Whether they can advocate for patient supply while respecting the client's budget.

About the work

Walk me through how you would build a drug supply plan for a global Phase III study with many depots.

What they are checking: Whether they can model enrollment, overage, expiry and shipping lead times into a sound plan.

You work in an unblinded role. How do you protect blinded study information day to day?

What they are checking: Whether they understand how a slip in blinding can damage a trial's integrity.

How would you set up supply for an expanded access or compassionate use program?

What they are checking: Whether they know how these programs differ from standard trials in demand and regulations.

What input would you give on a protocol amendment that changes the dosing schedule?

What they are checking: Whether they can spot supply impacts like kit design, resupply and labeling early.

How do you manage expiry dates across a long study to reduce waste?

What they are checking: Whether they plan relabeling, resupply and production timing to avoid expired drug.

What IRT systems have you worked with, and how do they affect your supply planning?

What they are checking: Whether they understand how randomization and supply systems drive resupply.

Practice this interview out loud.

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The full job description

As published by PCI Pharma Services.

Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients. We are PCI. Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI. This is a FULLY REMOTE opportunity: Summary of Objective: The SMART Services Senior Clinical Supply Manager (CSM) is responsible for developing drug supply planning strategy and overall management of supplies for all phases of clinical trials, including Phase I-IV, Expanded Access Program, Compassionate Use, international to domestic, and all levels of trial and supply chain complexity. The Senior CSM role supports PCI Clinical Service Customers by bringing clinical supply chain management experience and providing expertise throughout the clinical study and program supply lifecycle. The Senior CSM can act as the Client’s single point of contact in coordinating the necessary information cross-functionally within PCI as well as the Client's organization and other external vendors. Essential Duties & Responsibilities: • Act as Client advocate, assisting with drug supply management throughout the life of the study • Work in an unblinded capacity with secure, confidential study information • Provide input for protocol development and amendment as needed • Interpret clinical protocol to determine drug and ancillary supply requirements, packaging / labeling design, and supply plan • Coordinate with Client to generate Master English Label Text (MELT) if needed • Collaborate with Client and other appropriate stakeholders to establish labeling strategy • Build drug projections to create a Supply Plan based on finished goods demand and production plans for domestic and international studies, considering drug retest and expiration dating • Collaborate with PCI Packaging Project Manager (PM) to establish a production schedule based on the study supply plan • Review and approve packaging batch documentation (pre and post production) on behalf of blinded Client when requested • Contribute to commercial comparator sourcing strategy when needed • Support Interactive Response Technology (IRT) design, set up, and maintenance • Participate in IRT Requirements gathering process and provide input for IRT specification documents • Perform User Acceptance Testing (UAT) according to a testing protocol (if provided), with focus on functionality, transactions, and reports that relate to drug supply management • Release drug supply in IRT system • Collaborate with Client to establish site supply parameters • Adjust re-supply strategies by assessing clinical protocol revisions and analyzing enrollment rates, inventory usage, and trends • Consult with PCI Distribution Project Manager (DPM) to ensure depot strategy, logistics management documentation, and setup is complete and meets Client requirements • Assist with Import / Export process • Assist with Quality processes (e.g., gathering documentation for EU Qualified Person) • Independently manage clinical supplies, including packaging design, and contingency planning for multiple and complex studies • Identify, manage, and monitor inventory of all clinical trial materials (drug and ancillary supplies) at both the depot and site level • Track shipments to depots and sites • Proactively identify potential risks, provide recommendations, and resolve clinical supply issues and complaints • Adjudicate temperature excursions when requested by Client • Manage and track the SMART contract budget and initiate Change Orders as needed • Provide information as requested to support Client financial planning for global studies • Attend Client meetings as requested (e.g., CMC, CRO, Clinical Operations, IRT, etc.) to provide updates for clinical supply, proactively manage expectations regarding drug delivery timelines and ensure clear cross-functional communication • Coordinate drug return, accountability, and destruction process • Provide final drug accountability reports to Client • This position may require extra hours and/or weekend work. • Knowledge of and adherence to all PCI, cGMP, and GCP policies, procedures, rules. • Attendance to work is an essential function of this position • Performs other duties as assigned by Manager/Supervisor. Qualifications: Required: • Bachelor's Degree in a related field and/or 5-10 years related experience and/or training. • Basic Mathematical Skills • Intermediate Computer Skills: Ability to perform more complex computer asks and has knowledge of various computer programs • Full Professional Proficiency: Ability to speak, read, and write fluently and accurately on all levels pertinent to professional needs. • Very High Reasoning: Ability to define problems, collect data, establish facts, and draw valid conclusions. Be able to interpret an extensive variety of technical instructions in math or diagram form and deal with several abstract/concrete variables. Preferred: • Clinical supply chain management at Sponsor company or Clinical Research Organization strongly preferred • Ability to work within the Client’s team structures and processes • Working knowledge of general project management process and tools • Ability to influence others, resolve conflicts, and negotiation skills • Ability to multi-task • Strong organizational skills The hiring rate for this position is $122,000-$137,250 plus eligibility for an 15% annual performance bonus. Final offer amounts are determined by multiple factors, including but not limited to specific and relevant experience, education, credentials, geography, and subject matter expertise. PCI offers full-time employees a competitive benefits package that includes paid time off, health insurance coverage (including dental and vision), a flexible spending account, and a 401(k) plan. #LI-SW1 Join us and be part of building the bridge between life changing therapies and patients. Let’s talk future Equal Employment Opportunity (EEO) Statement: PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. At PCI, Equity and Inclusion are at the core of our company’s purpose: Together, delivering life-changing therapies. We are committed to cultivating an inclusive workplace by holding ourselves accountable to the highest standards of understanding, fairness, respect, and equal opportunity – at every level. We envision a PCI community where everyone can belong and grow, and we strive to bring this vision to reality by continuously and intentionally assessing our people practices, policies and programs, marketing approach, and workplace culture.

Apply at PCI Pharma Services