Jobs › Health Care Service Corporation

Sr. Director Employee Experience & Integration

Health Care Service Corporation · Chicago, IL · $146,700–$272,400 a year · Full time

Posted Sep 30, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about your experience leading HR through a merger or business integration. What did employees struggle with most?

What they are checking: Whether they have real M&A integration experience and understand its human cost.

Tell me about a process you redesigned that made a real difference for employees.

What they are checking: Whether they can drive continuous improvement with measurable results.

How do you coach Journey Owners who are strong individual experts but new to leading teams?

What they are checking: Whether they can develop leaders, which the posting puts at the center of this role.

Tell me about a time you had to influence an executive to change a people decision.

What they are checking: Whether they have the executive communication and influence skills the role requires.

What would you do

How would you build collaboration between five journey teams that each own a different part of the employee experience?

What they are checking: Whether they can make separate teams work as one experience instead of five silos.

A business leader feels HR is too slow and goes around the HR Liaisons. How do you respond?

What they are checking: Whether they fix the underlying service problem and rebuild trust instead of defending territory.

Priorities shift suddenly because of an acquisition. How do you keep your teams steady and productive?

What they are checking: Whether they are comfortable with change and can help others work through it.

About the work

What is an employee journey, and how do you decide which moments in it matter most?

What they are checking: Whether they think in terms of real employee moments and can prioritize them with data.

How do you use data to decide where to invest in the employee experience?

What they are checking: Whether they make strategic choices from evidence like survey, service and attrition data.

How do you make sure employee programs are inclusive for people in very different roles and locations?

What they are checking: Whether they design programs that work for frontline and remote staff, not just headquarters.

Practice this interview out loud.

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The full job description

As published by Health Care Service Corporation.

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary This Sr. Director Employee Experience & Integration will be responsible for leading five journey teams and a small team of HR Liaisons. It will be responsible for creating a culture of collaboration between journeys and HR Liaisons and among other areas of HR to effectively deliver engaging and inclusive employee journeys. This includes delivery of a high-quality, tailored experience across journeys for business leaders. They will also lead, inspire, coach, and develop the Journey Owners and HR Liaisons as well as the broader teams. Required Job Qualifications: • Bachelor’s degree and 12 years of relevant experience • 5 years management experience • Experience supporting M&A or business integration in HR • Experience delivering people programs and/or supporting employee services • Experience redesigning processes and driving continuous improvement • Data-driven strategic decision making • Leadership and organizational skills • Executive level communication and influence skills • Comfort with change, nimble ways of working • Collective ownership mindset • Continuous improvement mindset • Service orientation and customer obsession • Desire to understand key stakeholder needs and proactively deliver • Innovation acumen and ability to drive repeatable processes while using technology to improve • Overseeing the annual budget and allocating resources for various projects and operational needs. • Translating needs and initiatives into compelling business cases. • Conducting cost-benefit analyses to justify investments and ensure ROI. Preferred Job Qualifications: • Six sigma certification Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process! Pay Transparency Statement: At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards . The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. Flex employees are expected to be in the office a minimum of three days a week. Management will have discretion to modify an employee's weekly schedule for exigent circumstances. HCSC Employment Statement: We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law. Base Pay Range $146,700.00 - $272,400.00 Exact compensation may vary based on skills, experience, and location.

Apply at Health Care Service Corporation