Jobs › Health Care Service Corporation

Sr Demand & Capacity Analyst

Health Care Service Corporation · Chicago, IL · $76,600–$138,500 a year · Full time

Posted Sep 29, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time your capacity forecast was wrong. What did you learn and change?

What they are checking: Whether they examine their misses honestly and improve the method.

Tell me about a time you used MS Project or a similar tool to coordinate resource schedules.

What they are checking: Whether they have hands-on scheduling experience across multiple projects.

What would you do

Three project teams request the same scarce developer skill for the same month. How do you handle it?

What they are checking: Whether they surface the conflict with data and let priorities decide instead of quietly picking a winner.

A manager keeps holding onto contractors who are underused. How do you approach that conversation?

What they are checking: Whether they can raise utilization issues tactfully while protecting the shared pool.

How do you keep all stakeholders aware of pool capacity without overwhelming them with reports?

What they are checking: Whether they communicate the right level of detail to the right people.

About the work

Walk me through how you would track the capacity of a shared pool of employees and contractors across several technology platforms.

What they are checking: Whether they can model supply by skill and time and keep it current enough to trust.

How would you build an Excel model that compares development demand against available capacity over the next two quarters?

What they are checking: Whether they can build a practical, readable model that stakeholders can act on.

How does capacity planning connect to financial and workforce planning, and what input would you give each?

What they are checking: Whether they see how resource data drives budget and hiring decisions.

How does a shift to cloud or SaaS platforms change the kind of skills and capacity you need to plan for?

What they are checking: Whether their technical knowledge is broad enough to anticipate changing demand.

How do you account for vacations, training and production support work when estimating how much project capacity a team really has?

What they are checking: Whether they plan with realistic availability instead of assuming everyone is fully free.

Practice this interview out loud.

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The full job description

As published by Health Care Service Corporation.

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary This position is responsible for providing analysis regarding a central pool of resources across technologies and platforms, processing resource requests, and coordinating schedule of resources (employee and contractor) to meet business needs; maintaining visibility of pool capacity to all stakeholders to ensure effective alignment of development demand and capacity; providing input into financial, workforce, and technical capacity planning processes. *Required Job Qualifications: * Bachelor Degree and 4 years Information Technology experience; OR Tech Certification and 6 years Information Technology experience; OR 8 years Information Technology experience. * Teamwork and collaboration skills; oral and written communications skills. * Knowledge of project planning tools e.g., MS Project. * Analysis and modeling tools e.g., Excel. * Knowledge of application development platforms. * Knowledge of cloud computing / SaaS. * Knowledge of mobile and web technologies. * Knowledge of data center platforms (servers, storage). * Knowledge of end user platforms (desktops, laptops, mobile). Preferred Job Qualifications: * Knowledge of SDLC Methodology - Agile / Scrum / Iterative Development. * Negotiation. * Business acumen *Experience implementing data analysis workflows *Experience creating user friendly dashboards or reports of data. * Data Analysis or Intelligence Analysis experience. NOTE: This is a hybrid role. Sponsorship is not available including if you are currently on OPT. #LI-RS1 Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process! Pay Transparency Statement: At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards . The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. Flex employees are expected to be in the office a minimum of three days a week. Management will have discretion to modify an employee's weekly schedule for exigent circumstances. HCSC Employment Statement: We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law. Base Pay Range $76,600.00 - $138,500.00 Exact compensation may vary based on skills, experience, and location.

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