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Specialist - Sales

Dick's Sporting Goods · Fairview Heights, IL · $18.00–$26.00 an hour · Full time

Posted Jun 30, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a sale you are proud of. What made it work?

What they are checking: Whether they understand what drives a good sale, like listening and recommending the right product.

How do you build product knowledge across apparel, footwear and gear when there is so much of it?

What they are checking: Whether they have a habit of learning that keeps up with a large and changing assortment.

Tell me about a time a customer left unhappy. What would you do differently?

What they are checking: Whether they can reflect honestly on mistakes and learn from them.

What would you do

Someone wants a pair of shoes and a jacket that work for both the gym and everyday wear. How do you help them?

What they are checking: Whether they can match apparel, footwear and gear to how the athlete actually lives, not just one use.

A customer is comparing our price to a website on their phone. What do you do?

What they are checking: Whether they can add value through service and knowledge instead of just giving up the sale.

How would you help a teammate who is newer and struggling with a customer?

What they are checking: Whether they step in to support teammates in a way that helps both the customer and the teammate.

How would you suggest an add-on like socks or a water bottle without it feeling forced?

What they are checking: Whether they can complete the athlete's purchase in a helpful way that adds to results.

What does it look like when you bring confidence to someone shopping for workout clothes for the first time?

What they are checking: Whether they can make new or self-conscious shoppers feel comfortable and supported.

About the work

What is merchandise expertise to you, and how does a good display help you sell?

What they are checking: Whether they see presentation as a selling tool and can keep the area shoppable.

A customer asks about fit for a brand you know runs small. How do you guide them?

What they are checking: Whether they share real sizing knowledge that prevents returns and builds trust.

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The full job description

As published by Dick's Sporting Goods.

At DICK’S Sporting Goods , we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today! OVERVIEW: Sport inspires us. Innovation drives us. Come Win With Us at DICK’S Sporting Goods as part of a team that redefines what’s possible. Whether you live for sport or cozy fashion, you’ll love building your career at DICK’S. It’s more than a job — it’s a chance to be part of a team where you’re welcomed, supported, and empowered from day one. In our stores, you’ll make a real difference by delivering exceptional experiences to athletes of all abilities. If you’re coachable, accountable, collaborative, and trustworthy, this is the place for you. Win with us every time you step onto the floor. Job Duties & Responsibilities • Delivers an outstanding athlete experience by proactively engaging athletes to understand their shopping needs and create a world-class athlete experience and providing clear, accurate, and knowledgeable information about products and assortment. Anticipates the needs of the athlete; actively drives sales through product and services recommendations and a deep understanding of athlete needs. • Assists with onboarding and training of new and existing team members (as subject matter expert of their area of the store), focusing on best practices, expectational selling skills, and key operational processes. Serves as a go-to expert in designated process categories, ensuring smooth execution and high productivity. • Demonstrates efficiency and effectiveness in process execution while maintaining an athlete-first mindset; ensures products are ready for athletes to purchase and athletes are engaged when, where, and how they want. • Upholds company merchandising and presentation standards by following established floor set plans, signage requirements, price changes, inventory presentation, replenishment standards, etc. • Promotes and drives customer participation in company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.). • Creates a store environment where everyone, both teammates and athletes, are always welcome and treated with respect. Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures, as well as to laws/guidelines of external governing entities. QUALIFICATIONS: • High School Diploma or Equivalent • 1-3 years of experience • Previous retail or customer-facing experience preferred VIRTUAL REQUIREMENTS: At DICK’S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments. To ensure a smooth and secure experience, please note the following: • Cameras must be on during all virtual interviews. • AI tools are not permitted to be used by the candidate during any part of the interview process. • Offers are contingent upon a satisfactory background check which may include ID verification . If you have any questions or need accommodations, we’re here to help. Thanks for helping us keep the process fair and secure for everyone! Targeted Pay Range: $18.00 - $26.00. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.

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