Service Sales Representative
Posted May 21, 2026 · We last checked this listing on Sep 20, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
Behavioral
Tell me about a time you cold called a prospect who had no idea who you were and turned it into a real opportunity.
resilience and technique in outbound prospecting, since this role leans heavily on cold calling
Tell me about a proposal you presented to a mixed audience of engineers, purchasing agents, and executives. How did you adjust your pitch for each person in the room?
whether they can tailor a technical sales pitch to different stakeholder priorities
Tell me about the last quarter or period where you missed a sales quota. What happened and what did you change?
honesty and self-correction when performance falls short, since this role is quota-driven
Describe a deal where the customer wanted a discount you couldn't give, or terms you couldn't meet. How did you handle the negotiation?
negotiation skill and where they draw the line on margin versus closing the deal
How do you stay on top of industry trends and regulations that affect your customers' equipment decisions?
whether they proactively build expertise or rely only on what the company feeds them
Technical
How would you size and put together an aftermarket recommendation for a customer whose backup generator setup you're not familiar with yet?
ability to research a customer's application and translate it into a technically sound proposal
What do you know about NFPA 110 requirements and how would that show up in a conversation with a facilities customer about their standby power system?
real familiarity with the regulatory backdrop that drives service and compliance sales in this industry
Explain load banking and fuel polishing to me like I'm a customer who's never heard the terms.
depth of product knowledge and ability to translate technical concepts into plain language for buyers
How have you used a CRM to manage your pipeline and figure out where to spend your time?
whether they actually use CRM data to drive decisions rather than just logging activity
What do you know about remote monitoring and connectivity solutions for generators, and how would you use that in a sales conversation?
awareness of a growing product area that differentiates aftermarket service offerings
Situational
Walk me through how you'd build a territory plan for aftermarket parts and service sales in a new region.
whether the candidate can structure a territory beyond just chasing leads randomly
A customer tells you their generator failed during an outage and they're furious about a missed PM visit. What do you do in that call?
ability to de-escalate a customer problem while protecting the account and setting up a fix
You've got a lead who's been slow to respond for weeks but the quarter is ending. How do you decide whether to keep pursuing it or move on?
pipeline judgment and time management under quota pressure
If a delivery on a piece of rental equipment is delayed and the customer is counting on it for an outage, how do you handle that conversation and the follow-through?
accountability for the full sales cycle, not just closing the deal
Practice this interview out loud.
Offer builds a real interview for this exact role at Generac from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.
Practice this out loudThe full job description
As published by Generac.
Related jobs
New Product Sourcing Specialist - Purchasing
Posted Sep 17 · Verified Sep 20
Intern Engineering - Advanced Manufacturing
Posted Sep 17 · Verified Sep 20
Mechanical Engineer II
Posted Sep 17 · Verified Sep 20
Material Handler - Weekend Shift
Posted Sep 17 · Verified Sep 20
Inside Sales Representative Residential
Posted Sep 17 · Verified Sep 20
Industrial Engineer I
Posted Sep 16 · Verified Sep 20