Service Rep Primary Care Burr Ridge
Posted Oct 5, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about a time you set a positive tone for someone who came in stressed or not feeling well.
What they are checking: Whether they can make a warm first impression for patients arriving at a physician practice.
Tell me about a time you had to collect a payment from someone who didn't want to pay.
What they are checking: Whether they can ask for copays and balances confidently and politely.
What computer or scheduling systems have you used, and how quickly do you learn new ones?
What they are checking: Whether they can learn the practice's systems and handle clerical work efficiently.
What would you do
The phone is ringing, two patients are waiting to check in, and a third has a billing question. What do you do first?
What they are checking: Whether they can prioritize and keep everyone acknowledged at a busy front desk.
How would you handle a patient who arrives 20 minutes late and insists on being seen?
What they are checking: Whether they can follow office policy kindly while checking with clinical staff on options.
Our hours rotate and include evenings until 8 p.m. and a Saturday rotation. How does that schedule work for you?
What they are checking: Whether they can reliably cover the rotating shifts this Burr Ridge office needs.
An upset caller says they've been on hold too long and want to talk to a manager. What do you say?
What they are checking: Whether they can apologize, solve what they can, and escalate without getting defensive.
About the work
When you check in a patient, what information do you verify and why does accuracy matter?
What they are checking: Whether they understand that registration and insurance errors lead to denied claims and patient frustration.
How do you protect patient privacy at a front desk where others can hear you?
What they are checking: Whether they understand HIPAA basics in a real waiting room setting.
How do you schedule appointments when the doctor's calendar is nearly full?
What they are checking: Whether they can use scheduling rules and triage questions to fit patients in appropriately.
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Practice this out loudThe full job description
As published by Trinity Health.