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Service Project Manager

ABB · New Berlin, WI · Full time

Posted Sep 28, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a medium voltage drive or motor service project you managed from start to finish.

What they are checking: Whether they have the technical background in drives, motors and generators to lead these projects credibly.

Tell me about a time you had to tell a customer bad news about schedule or cost.

What they are checking: Whether they communicate early and honestly, which builds trust in a demanding service environment.

How do you keep engineering, field service, supply chain and sales all moving toward the same date?

What they are checking: Whether they can coordinate many stakeholders in a highly visible role without losing control.

What would you do

A retrofit uncovers hidden damage to the motor that was not in the quote. What do you do?

What they are checking: Whether they handle scope change commercially and quickly, keeping the customer informed and the margin protected.

You have an international project and the field crew faces a safety concern on site. How do you respond?

What they are checking: Whether they put safety ahead of schedule and know how to act when they are not physically there.

About the work

What do you check at sales handover before you accept a modernization or retrofit project?

What they are checking: Whether they catch scope gaps, unrealistic schedules and weak margins before they become their problem.

How do you plan work around a customer's outage window when parts, crews and travel all have to line up?

What they are checking: Whether they can manage the logistics of service work, where missing one date can cost a plant weeks.

How do you manage a long-term service agreement differently from a one-time project?

What they are checking: Whether they understand recurring obligations, performance tracking and renewal risk in service contracts.

How do you track project financials so you know the margin before the project ends?

What they are checking: Whether they forecast cost and revenue actively instead of finding out about losses at closeout.

What does a good project closeout look like to you?

What they are checking: Whether they finish with documentation, lessons learned and open-item cleanup, which protects future business.

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The full job description

As published by ABB.

At ABB , we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Director of Operations __ We are seeking a high-impact Service Project Manager to take ownership of critical service projects supporting complex Medium Voltage (MV) and Low Voltage (LV) drive systems, Motors & Generators, modernization and retrofit projects, and service agreements across the United States and internationally. As a Service Project Manager, you will have full project accountability from Sales Handover through project completion, ensuring projects are executed safely, on time, within budget, and to the highest standards of quality and customer satisfaction. This is a highly visible role requiring strong leadership, commercial awareness, technical understanding, and the ability to coordinate multiple stakeholders in a demanding service environment. The work model for the role is: Hybrid in Houston, TX or New Berlin, WI Your role and responsibilities: • Lead the end-to-end execution of Motion Service projects, including: • Medium Voltage and Low Voltage Drives • Motors and Generators • Modernization and retrofit projects • Service agreements and long-term service programs • Take end-to-end responsibility for project execution from Sales Handover through completion, including schedule, financial performance, risks, quality, HSE, and contractual obligations in accordance with the Project Management Framework. • Coordinate cross-functional teams and external partners to ensure timely delivery of project scope and milestones, while proactively managing risks, opportunities, scope changes, schedule variations, and contractual requirements. • Establish and foster customer and stakeholder relationships throughout the project lifecycle, ensuring clear communication, aligned expectations, professional issue resolution, and a strong focus on customer satisfaction. • Drive project financial performance and continuous improvement, including cost and margin control, invoicing, forecasting, project reporting, and improvement of project management processes and ways of working Our Team Dynamics Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there. Qualifications for the role: • Bachelor’s degree and 5+ years or relevant experience in industrial service/project execution. • Experience in project management within industries such as Oil & Gas, Marine, Mining, Pulp & Paper, Energy, or Power Generation. • Experience with Drives, Motors & Generators, electrical equipment, or industrial systems is a strong plus. • PMP certification is a plus. • Strong commercial, analytical, organizational, and problem-solving skills. • Proven experience managing customers, project schedules, scope changes, risks, and contractual variations. • Candidates must already have work authorization that would permit them to work for ABB in the US. More about us We are global market leader in mission-critical high-power, high-performance motors, drives, generators, power conversion and packaged solutions. Every day, we make a difference for our customers by making their operations profitable, safe, and reliable. What's in it for you We give you the space to lead, the support to grow, and the chance to make a difference. Whether you're solving problems, building something new, or helping others succeed, your impact is real. You’ll be part of a team that values your voice and celebrates your progress. ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their - sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com . Resumes and applications will not be accepted in this manner. ABB Benefit Summary for eligible US employees [excludes ABB E-mobility, Athens union, Puerto Rico] Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more Health, Life & Disability • Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. • Choice between two dental plan options: Core and Core Plus • Vision benefit • Company paid life insurance (2X base pay) • Company paid AD&D (1X base pay) • Voluntary life and AD&D – 100% employee paid up to maximums • Short Term Disability – up to 26 weeks – Company paid • Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay. • Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance • Paid Parental Leave • Employee Assistance Program • Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption • Employee discount program Retirement • 401k Savings Plan with Company Contributions • Employee Stock Acquisition Plan (ESAP) Time off ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy. Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

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